The Service Desk Administrator will be the single point of contact between the Alamy IT Service team and the end users for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require.
Your responsibilities involve (not limited to) the following –
Incident Management Support
Incident Logging and Categorization
Incident Resolution
Handling of Major Incidents
Incident Management Reporting
Key Internal Contacts
Decision making
We’re looking for someone with:
Technical skills
Personal skills
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