NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team?
Responsible for renewing, up-selling, and closing of maintenance/service/license contracts for assigned region or account. Increases renewal sales for assigned region or account(s).
Demonstrates knowledge of the organization’s various products and maintenance contracts.
Educates customers on business practices and associated contractual implications.
Ensures customer awareness and understanding of applicable product elements.
Must meet sales objectives such as quota and productivity requirements.
Maintain account team relationships and transfer leads as appropriate.
Working at NTT
Contract Renewal Administrators operate in a medium to complex environment and are typically assigned to client accounts. Incumbents within these jobs demonstrate an understanding of the vendor and services management environment and stakeholder interests.
The primary responsibility of Contract Renewal Administrators is to ensure that all service delivery that is ready for renewal are quoted accurately and that new orders are captured in the relevant service administration database.
Key Roles and Responsibilities:
Provide administrative services and support activities relating to Service Renewals
Assist with a quote to order processes, basic system support, filing, and general administrative functions
Ensure that the queries from Renewal Sales regarding renewals are adequately addressed, enabling effective client and contract retention
Installed base accuracy:
Work with Contract Lifecycle Management (CLM) Administrators and Contract Owners to review and maintain accurate contract data for service delivery and contract renewal
Installed base reconciliation:
Review the client contract details including installed base of technology products and software licenses
Perform installed base reconciliation across multiple sources of data and deliver an accurate and validated installed base baseline to perform CPQ
Installed base finalization:
Collaborate with Renewal Sales team to finalize the contract items and installed base to be scoped for the renewal proposal for the client
Ensure all expired, expiring, and due to expire contracts are included for formulating the installed base scope for renewal
Costing:
Obtain vendor quotes backout of parts replacement or onsite services
Ensure optimized vendor back out and cost in relation to the operational needs for excellent client service delivery
Pricing/Quoting:
Work closely with Renewal Sales to position the best renewal pricing considering historical price, competitive benchmarks, gross margin targets, and complexity of the contract. Price positioning and quote presentation are key to helping renewal sales secure the renewal
Ensure the renewal quote is submitted on time based on strict renewal timelines
Quote iterations:
Knowledge, Skills, and Attributes:
Academic Qualifications and Certifications:
Required Experience:
What will make you a good fit for the role?
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
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