The Department of Administration and Financeprovides region-wide support on the full range of administrative, financial,Information Technology, personnel, and procurement matters. The InformationTechnology and Communications unit provides oversight and support to CountryOffices in the region on all ICT matters, to ensure that all staff members inthe region have timely access to information systems in a reliable manner forthe effective programme management within the WHO offices in the SEA regionaland country offices. The ICT unit also provides advice and support to member stateswith regards to ICT aspects of national health programmes
Under the supervision of the ICT Infrastructure &Customer Services Lead and overall guidance of the Information Technology Officer, P.2, the incumbent will perform the following duties:
1. IT Platforms Operations at the Regional Office and Country Offices:
2. Support efficient Service Delivery and Configuration Management:
3. Provide high level of security of SEARO’s and WCOs ICT Infrastructure and its compliance with WHO IT Standards. Also assist in reliable operation of ICT Infrastructure in SEAR.
Essential: Secondary School education supplemented by relevant courses in Information Technology. Microsoft Certifications in Windows server Administration, Information Technology Infrastructure Library (ITIL)
Desirable: Certification in SAN storage, Certification in Microsoft, CISCO Certified
Essential: At least five years of experience in implementing and managing Server and storage Infrastructure, virtualization, Data Backup, Knowledge in implementing ITIL based service delivery and configuration management.
Desirable: Good knowledge of Cloud services. Experience in an UN organization, international organization, government, business, or professional office.
Extensive experience in implantation of servers & virtualization, Datastorage & Backup solution, web hosting services, data centreadministration.Strong knowledge of systems management, performance tuning andmonitoring tools.Good knowledge of Information Technology Infrastructure Library (ITIL) framework.Strong team oriented interpersonal skills and sound analytical andproblem solving skills.Ability to meet deadlines and produce results, cope with constant workpressure, adapt to change in technology and move forward in achanging environment.Communicating in a credible and effective way, good presentation skillsand ability to produce documentation and reports.
Essential: Excellent knowledge of English.
WHO offers staff in the General Services category an attractive remuneration package, which for the above position includes an annual net base salary starting at INR 935,497 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.
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