Acoustic L.P. Looking For Support Specialist at Pune, India Full Time

As a Support Specialist at Acoustic, you will join a customer-centric team focused on providing an exceptional technical support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our customer’s biggest marketing challenges. This role provides an exciting opportunity to leverage your technical expertise and customer service skills to analyze, troubleshoot, and resolve issues pertaining to the Acoustic ecosystem of products.

• Field inbound customer phone, chat, web, and email inquiries

• Listen and understand customer needs and concerns

• Identify technical issues and use appropriate troubleshooting steps leading to resolution

• Keep detailed documentation on customer interactions

• Handle customer requests and provide appropriate solutions and alternatives

• Achieve daily/weekly/monthly expectations

• Manage customer expectations regarding estimated response times for issue resolution

• Identify opportunities for improvement and contributes to solutions to enhance workflow efficiency and enhance the customer’s experience

• Customer Service experience

• Professional and effective troubleshooting and communications skills – both verbal and written

• Ability to effectively interact and maintain professionalism with customers via phone and email

• Ability to follow through on both verbal and written instructions and effectively adhere to Acoustic’s processes and workflows

• Ability to multitask, prioritize and organize multiple tasks concurrently while meeting deadlines

• Ability to work independently and as part of a team in a customer-driven, fast-paced environment

Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use. We give marketers more time to do what really matters—to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing. Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions. For more information, visit www.acoustic.com.

Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided on the basis of qualifications, merit, and business need.

Job ID: 2022-2635

External Company Name: Acoustic, L.P.

External Company URL: TestUserAdmin

Street: Sai Radhe Bund Garden