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- Acts as the point of contact for candidates after the Offer has been accepted.
- Inputs data in the CSPI tool and follows through on steps required to push the candidature forward.
- Coordinates BGV initiation, follows through on the process and ensures that the BGV is in process.
- Coordinates with internal teams on relocation benefits, if applicable.
- Updates all required fields on the GMAT tool and provides inputs to the Immigration Team, if required.
- Works through iCIMS to ensure the work program is managed seamlessly
- Coordinates with Employees, Managers and HR Business Partners seeking support in HR Policy & Processes, Transactions & HRWeb (self-service)
- Assumes an ‘end to end’ ownership for all in scope requests and be capable of guiding employees to navigate HRWeb to obtain information as well as promptly connecting customers with other SME’s in Operations and the HRBP community as needed for more complex issues
- Acts as Subject Matter Expert on core elements of the HR Rhythm Of Business processes and related tools/systems
- Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity
- HR Operations Associate is highly involved in daily decision-making activities especially when details received for processing are insufficient and the right party could not be reached for confirmation/approval.
- Guided by the policy, processes & procedure, the HR Operations Associate is expected to make the right decision in resolving such requests
- Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies
- Recommend solutions to process failings and contribute to the continuous improvement process
- Maintain up-to-date DTPs and content on policies, procedures & FAQs and share the gained knowledge and experience individually with Area HR Ops team
- Continuously strive to gain customer satisfaction and minimize complaints on the delivery of HR Operations Services
