Agilent Technologies, Inc Hiring for Customer Service Admin CMG Specialist Job at Gurgaon Full Time

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek – so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

Responds to and /or provides assistance to Agilent internal customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status account management, customer operations center, accounts receivable, collections, invoicing, contract, Tax enablement, Quota credit department and territory tax representatives to handle a variety of pre-sales or post-sales service functions. Resolves problems by applying established policies, procedures and tactics.

Discipline:

The candidate will be working with in the CMG team to support EMEA /AFO region with responsibility of handling internal/ external customer request in pre-defined timeline. Operational work is related to validation & authentication of requested companies/customers/resellers, distributors as per the Customer Master Governance standards worldwide.

Monitors processes and the effectiveness of business controls and recommends improvements. Ensures proper control, recording and classification of transactions. Uses account governance systems and tools to input data, generate reports, conduct specialized research projects and respond to inquiries. Interfaces with sales support, customer service and order management teams to verify accounts.

Job Description:

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  Handling internal/ external customer operational request with quality in pre-defined timeline.
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  Communicating and coordinating with internal partner as necessary.
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  Transactions tickets processing while meeting strict TAT timelines
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  Bring inconsistencies and problems to the attention of the management.
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  Work with other teams in coordination for customer data governance, master data management, banking information management, collaboration with credit evaluation, taxes and compliance.
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  Authorized for creation and maintenance of customer master data
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  Able to adjust to rotational work environment and flexible in shift coverage
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  Will be responsible for maintaining, enhancing, and enforcing the discipline required for maintaining integrity of the process.

Mandatory Requirement:

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  Critical thinker, good analytical skills, Strong customer-focus & Data-driven approach.
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  Problem-solving & decision-making abilities to support the internal partner in order to achieve their goals.
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  Hands on experience in SAP CRM, Mendix Web tool, ECC T-codes, Google Geo-mapping search engine. Technical MS Office knowledge is additional advantage.
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  Excellent verbal/written communication skills, as would need to engage with internal partners to understand their requirement.
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  Experienced working in a multi-cultural, global environment.
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  Strong portfolio, excellent attitude and a good team player.
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  Month ends support and quality accuracy is must in the role
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  Delivery oriented and able to work independently under strict deadlines. Knowledge of processes & documentation.
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  Evening Shift/Afternoon
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  Experience – 3-5 years, preferred prior work experience in Operations & master data