Amazon Web Services Looking For Marketing Response Center (MRC) Intern, India MRC at Bangalore, India Full Time

Description

Job summary

External Job Description

Amazon Web Services (AWS) is seeking a marketing intern to join the Global MRC team to engage with AWS new and prospective customers in India.

If so, come build the future of tech as part of our Global Marketing Response Center (MRC) team! (Watch this video to learn more about the Global MRC team: https://www.linkedin.com/feed/update/urn:li:activity:6844210350775144448/

MRC is an important customer engagement arm in the Marketing organization. Our mission is to learn from customers, understand their needs, and educate them about the benefits of AWS and all the services we offer, in order to help them embark on their cloud journey quickly and easily. It is a critical function within the lead and demand generation process, with the objective to profile, nurture, and qualify marketing leads generated from various marketing events, campaigns, and activities.

As an intern, you will be matched to a mentor. In addition to assisting on an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional development, expand your network, and participate in activities with other interns throughout your internship. No matter the location of your internship, we give you the tools to own your project and learn in a real-world setting.

Are you ready to embrace the challenge? Come build the future with us.

Key job responsibilities

• Nurture customers´ interest through providing targeted content via phone and email in order to shift their interest from warm or little to active; education to consideration

• Build a stronger AWS leads database by researching, updating and maintaining customer information within Salesforce

• Help drive operational excellence and optimize customer experiences

• Manage incoming leads in a timely manner

• Drive lead opportunity conversion rates through profiling and nurture efforts

• Lead industry-specific conversations over the phone to qualify and identify business opportunities

• Identify customers´pain points, capture their need for cloud technology

• Offer adequate solutions, including introduction of AWS colleagues and partners, or content, including specific use cases, customer references, event recommendations etc.

• Provide Demand Generation/ Account Management team with detailed call notes to ensure a business opportunity is understood and next steps are clearly defined

• Lead the industry/segment-specific programs and stakeholder conversations to share customer feedback and improve campaign efficiency

• Identify existing knowledge gaps of customers and recommend next steps to improve the customer experience to the MRC team and other relevant stakeholders

• Work closely with Demand Generation, Business Development and Marketing to achieve campaign goals

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BASIC QUALIFICATIONS

• Currently pursuing an undergraduate degree, student who is looking to build a career in IT Business Development

• Clear, concise, and confident communicator in-person and via phone.

• Must have ability to listen to customers, understand needs, and ask clarifying/probing questions

• Ability to think logically and structure answers

PREFERRED QUALIFICATIONS

• Excellent verbal and written communication

• Ability to deal with ambiguity

• Proven success managing time and juggling multiple projects in a high growth environment where priorities shift fast