American Express Global Business Travel Looking For Senior Travel Counselor at Tamil Nadu, India Full Time

Accountabilities:

• Provide exceptional traveller care and customer service to GBT corporate clients

• Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing and visa requests for Business Travel clients

• Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)

• Open to work in flexible environment, roster off, weekend working, public holidays and festivals

• Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere SLA

• Expect to work on financials (card reconciliation will be an advantage). Ensure latest updated policies, procedures, desk Instructions are read & complied

• Excellent Customer service and communication skills (Both Written and Verbal)

• Service online requests for clients where online requests are decentralized through the offline servicing team

• Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies

• Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travellers

• Research and resolve client inquiries/issues at point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants

• Deliver expectations against individual and shared team key performance indicators

• Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker

• Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process

Experience & Skills:

• Graduate. Diploma / Degree in travel & tourism would be added advantage

• 1-3 years’ relevant experience in travel domain

• Build excellent business relationship with customer groups, peers and seniors

• Should be team player and manage show alone if required

• Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo preferred

• Must have experience in handling face to face client

Attention to Detail: Recording Customer and Financial accountability with accuracy Communication: ability to present information to varied individuals or groups at all levels

Location

India – Karnataka – Bangalore

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