Description
You Lead the Way. We’ve Got Your Back
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
Comprised of key internal and external servicing functions, GSG delivers extraordinary customer care to Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services. The organization is also home for several shared services that help to power American Express including procurement/supplier management, real estate & workplace experiences, and sales operations & business enablement. GSG teams also partner with businesses across the company to develop strategies and execute complex change initiatives. Each interaction is a chance to bring the brand to life for our customers and colleagues and help build on Amex’s reputation for trust, security, and service.
We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
Job Description:
This position is responsible for reviewing accounts to determine if the CM has set up an account with an intention to defraud American Express. This is accomplished by reviewing account and Card member information such as; charge activity, payments, Credit Bureau information, Dunn & Bradstreet information, Lexis Nexis and Service Establishment information, and WCC history notes and then making an analysis as to the risk to American Express. To carry out these reviews with the highest levels of professionalism & service that maintains the brand whilst protecting shareholder losses.
Report analysis results
Identify potential process improvement initiatives
Understanding of credit card financial principles
Comfortable managing multiple credit system platforms
Ability to learn a wide variety of technical and business skills
Excellent interpersonal skills; communication (verbal & written) and listening
Quick Thinking Ability
Flexible to work in a 24/7 shift environment Including Saturday & Sunday working
Credit/Collections experience is desirable but not essential
Qualifications
Strong interpersonal, communication and listening skills
Comfortable with 24/7 shifts
Demonstrated ability to effectively work high-risk accounts that are referred via Fraud Risk case set-ups
Ability to evaluate American Express Consumer and Corporate account data to make a business decision as to the risk level of the account pertaining to charge detail, Service Establishment information, and payment detail
Ability to evaluate CM’s financial data to make a business decision as to the risk level involved post data inputs from Credit Bureau
Proven analytical and problem-solving skills with a strong attention to detail
Demonstrated dependability/self-motivating skills
Change Management Ability
Demonstrated ability to work effectively within a team environment as well as independently
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Credit
Primary Location: India-Haryana-Gurgaon
Schedule Full-time
Req ID: 22016170