American Express Looking For Engineer – Site Reliability Engineering at Karnataka, India Full Time

Description

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we’ll support you with an open environment and learning culture to grow your career.

Focus:

Contributes to design, development, troubleshooting, debugging, evaluating, modifying, deploying, and documenting software and systems that meet the needs of customer-facing applications, business applications, and/or internal end user applications.

Organizational Context:

Entry-level hire, member of a product engineering or delivery and integration team reporting to a Senior Engineer, Engineering Director or Director Product Delivery & Integration.

How will you make an impact in this role?

• Beginner level ability in software development, such coding assignments

• Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)

• Demonstrate increased self-reliance to achieve team goals

• Participate in code reviews and automated testing

• Debug basic software components and identify code defects for remediation

• Enable the deployment, support, and monitoring of software across test, integration, and production environments

• Automate deployments in test or production environments

• Automatically scale applications based on demand projections

Range of Impact/Influence:

You won’t just shape the world of software. You’ll shape the world of life, work and play. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you’re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further. You won’t just keep up, you’ll break new ground. There are hundreds of opportunities to make your mark on technology and life at American Express. Here’s just some of what you’ll be doing: – Taking your place as a core member of an agile team driving the latest development practices – Writing code and unit tests, working with API specs and automation – Identifying opportunities for adopting new technologies.

Qualifications

Member of a Site Reliability Engineering Team reporting to a Senior Engineer or Engineering Director.

Key Responsibilities

• Platform Support and Availability

• Tools development and support for monitoring and observability

• Application Support

• Bachelor’s Degree in related field preferred; Relevant industry experience can substitute

• Familiar with Agile or other rapid application development methods

• Skilled in multiple monitoring tools such as Prometheus, Splunk, Nimsoft, Dynatrace, Kibana, Icinga, Grafana

• Demonstrated enterprise experience administrating Hashicorp Vault, Consul, Confluent Kafka.

• Experience with answering technical/functional queries raised by Customers/business/interfacing teams, monitoring servers and batch process to make sure application is up and running without any issues (L2 and L3 support).

• Experience in debugging code in all environments (Dev, QA and Prod) to trouble shoot issues, review logs (Server, application & database), analyze REST/SOAP web services, analyze UI/HTML/Javascript using Chrome/IE developer tool and perform root cause analysis.

• Must have the inclination/Flexibility to learn Dev Ops tools that are in play within the environment.

• The candidate must have the ability to bridge the gap when working with the Product, Architecture, QA and Infrastructure teams.

• Include functions like job status monitoring, SLA monitoring and escalation, system health monitoring, system capacity profiling and monitoring, system usage and reporting.

• Ability to work in a 24X7 global model to interact with other colleagues on an on-call rotation basis

Additional Preferred Qualifications

• Red Hat Certifications on either RHCE, RHCSA.

• Working knowledge of Openshift/Kubernetes

• Proficiency in Object Oriented development language

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Technology

Primary Location: India-Karnataka-Bengaluru

Schedule Full-time

Req ID: 22008507