American Express Looking for Production Data Management- SQL at Haryana Full Time

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

About the Role:

The Service Management (SM) team is responsible for supporting the ingestion, validation, and transformation of SOR data required for finance and regulatory reporting. This team has a holistic view of the data sources, processes, outputs and the ability to troubleshoot, triage operational issues and resolve problems interfaced through various system related to data intake, enrichment and ensuring timely delivery for downstream consumption.

This role focuses on Operational delivery, issue management process for Financial Data Management (FDM) spanning across multiple teams including intermediate systems like OFSAA, MEMSQL, EBNC, Kafka, RTF, Flink, Airflow, and Automic and working with various teams to implement, track and monitor open issues and problem tickets.

Responsibilities:

• Support in documenting, tracking and resolving issues & changes impacting the FDM Operational processes. Prepare documentation, SOPs, dashboards, reporting and presentations.

• Raising production incidents and driving issue resolution through tactical fixes, root cause analysis, permanent fixes.

• Responsible for ensuring successful completion of all operational activities.

• Retrieve and analyze the data from underlying analytical/operational databases to develop understanding.

• Open to working over the week ends on a rotational basis.

Qualifications:

• Production support knowledge.

• Understanding of backend development.

• Experience with American Express accounting and reporting processes, including financial and regulatory reporting would be a plus but not necessary.

• Excellent communication, both written and verbal, facilitation and presentation writing skills.

• Creative mindset; comfort working in undefined space and seizing new opportunities.

• Experience working on a globally and culturally diverse team and supporting global processes.

• Transformational approach to process efficiency and effectiveness.

• Ability to handle a high-pressure environment and make decisions in challenging situations.

• Strong SQL skill to query and analyze data are required

• Understand automation opportunities to generate use cases within the team and get that implemented

Strong relationship building skills and ability to influence without direct control

Past Experience

• 2-4 years of experience in Business intelligence, Financial Reporting, issue management etc.

• Minimum of 3 years in Production Support role.

Technical Skills/Capabilities:

• Experience with Flink (in memory processing)

• Experience writing SQL queries and table joins.

• Prior experience with applications like mainframe, Kafka, RTF, OFSAA, Airflow, Automic etc is good to have but not mandatory.

• Java experience

• Proficient with MS Excel, Power-point, Mem-SQL, Putty etc

Academic Background

• Bachelor’s degree required preferably in computer science.

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Finance

Primary Location: India-Haryana-Gurgaon

Schedule Full-time

Req ID: 24002414