User Support – Buy-side Order Management System (AIM) Support Representative – Mumbai
Posted Jan 26, 2024 – Requisition No. 122854
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers around the globe rely on us for the information and tools they need to make critical investment decisions and remain connected across all sides of the financial community.
Fund managers, compliance officers and middle office managers face the challenge of doing their job in the most efficient way possible. They need solutions that help them trade securities, attain best execution, and manage their risk, compliance and straight-through processing. Bloomberg’s buy-side order, execution, and position management system is designed to meet and exceed these needs.
What’s the role?
As part of our Asset and Investment Manager (AIM) Tradedesk support team, you will work in a client facing role, liaising with buy-side professionals to deliver a knowledgeable and proactive service on our buy-side order management solutions. Our AIM product suite delivers global order, execution and position management tools for front-office professionals as well as middle and back office operations.
We are looking for individuals with strong customer service skills to enable our AIM clients to operate effectively. Our clients rely on your domain expertise to guide them, so that they can use the power of our Order Management System (OMS) to make better business decisions. To be successful, you will be a curious and inquisitive troubleshooter that is eager to share tips and insights about business-critical features and exciting new functionality. Whether you’re on a chat, getting on a call, or on-site with your client, you can quickly size up a situation and provide a solution.
We’ll trust you to:
Use the product knowledge we provide via extensive training, and acquired client intel, to build and maintain credible relationships with your clients, deliver client training and actively communicate with external stakeholders
Provide platinum service to our buy-side customers via Bloomberg Helpdesk
Keep up to date with market trends, understanding the impact on our clients’ workflows and businesses
Develop your knowledge of our products and customers’ workflows, sharing and building this knowledge across your team
Actively generate leads and contribute to sales campaigns, prioritising product enhancement requests for our Product and Engineering teams, and providing valuable customer intelligence that drives product improvements and sales performance
You’ll need to have:
Minimum 3 years of client facing experience in Financial Services and/or a Financial Technology company
Awareness of India’s buy-side market landscape
Strong multi-tasking skills, being a self-starter and a proactive collaborator
Attention to detail with strong analytical skills
Strong presentation and communication skills in English
We’d love to see:
Experience working with pre-trade, at-trade, or post-trade buy-side workflows
Experience supporting an OMS or other electronic trading systems
If this sounds like you:
Apply if you think we’re a good match. We’ll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional/product/asset-and-investment-manager/
We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.
Learn more about our office and benefits:
India | https://www.bloomberg.com/company/careers/global-roles/working-at-bloomberg-in-mumbai-pune/
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
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