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Builder.io is looking to add a support engineer to our team who will work with our customers to assist them with technical issues related to integration, customization, and best practices with the platformThis role also will help us build new frontend capabilities to improve our product when they`re not supporting usersThis role is ideal for someone with front-end web development who likes to help customers and be their voice internally, and has great communications skills.
As support engineer, you will…
Work with technical users (developers) of our platform to help them integrate, customize, and utilize builder for their unique needs
Communicate with customers who have reached out asking for help
Troubleshoot software problems, answer inquiries, and document results
Have a running queue of issues that you are working to resolve, and will prioritize and manage the workflow to resolution
Escalate potential issues with our engineering team when necessary.
Actively listen and provide written communication follow-up, as necessary, to tactfully communicate directionsA `customer first` attitude is inherent in every step you take in this role.
You will thrive in this role if you have…
3 years of experience in front-end development – html, css, javascript, and jamstack (experience with modern frontend frameworks like react, vue, angular, or similar)
Worked in a customer facing role before, and enjoyed it!
Excellent communication and writing skills – fluency in english is a requirement
A patient and friendly attitude, and a team-first mindset
Genuinely enjoyed helping people and solving problems
The items above are a starting point for a conversation, not a hard list of requirementsIf this role excites you, we hope you will apply!
What builder.io offers you:
Unlimited time off3 weeks is the minimum that we will ask you to take each year
Quarterly mental health daysWe shut down the whole operation 4 times a year to give our team a chance to rest and recharge
Paid parental leave12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
$500 home office reimbursementHelp get what you need to be comfortable working in a digital-first environment
$500 annual learning & development budgetFeel supported and empowered to continue developing your skills
Co-working space reimbursementWork from any wework at anytime with an all access pass, or reimburse up to $299/month at another local co-working space
Health insurance100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
Additional insuranceBuilder covers your life insurance, short- and long-term disability, and you`ll have access to supplemental benefits like accident and critical illness insurance
401kContribute to your financial future through our guideline plan
Real equityWe have a four year vesting schedule with a one year cliffWe also have a ten (10!!) year exercise window (yeah, we`re pretty stoked about it!)
About builder.io:
Builder.io is the first and only visual building (`no code`) platform that enables anyone to build and optimize digital experiences on any tech stack or platformWe`re backed by greylock partners and the founders and executives of many innovative and leading brands, including allbirds, harry`s, warby parker, caviar, and more.
While our hq is in san francisco, we are committed to operating as a remote-first company! our team continues to expand globally, with team members spread out across the us, canada, europe, and asia.
Builder.io is committed to growing an inclusive and diverse teamWe are an equal opportunity employerWe do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran, genetic information, marital status or any other legally protected status.
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