Capgemini Hiring for HR Administration | 1 to 3 years | Kolkata Job at Calcutta Full Time

Job Description

• Manage day to day issues, flag and mitigate them and manage escalations.
• Answer client’s calls and emails.
• Process client’s escalations.
• Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes.
• Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency.
• Analyze the related management reports to observe trends and introduce improvements.
• Manage processes according to Capgemini methodology.
• Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
• Continually seek out ways to improve Client satisfaction.

Primary Skills

• Demonstrate knowledge of processes and procedures relevant HR Administration, Workforce Planning, People Movements and Leavers & Reporting areas.
• Deliver high quality, professional and proactive day to day service to the Client, with agreed SLA’s.

Secondary Skills

• Build the positive and supportive team culture and help team to improveefficiency.
• MS Office, Process specific systems/tools, e.g., SAP, Taleo, TalentLink, Oracle.