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About you as a kyc aml quality analyst (operations/audit) india at tide, your team will be responsible for checking if all the kyc aml analysts are following all the correct kyc aml processes and proceduresYou will be reviewing and scoring a certain percentage of all cases that are approved or rejected by the kyc aml teamYou will be responsible for developing, maintaining & improving the qa scorecard and making sure our analysts are following all internal kyc aml processes and procedures, as well as external regulationsYou will perform qa calibration sessions with the kyc aml manager and all tls to analyze the performance of the teamThe outcome of these calibrations is to identify procedural gaps, as well as team and personal trends that can be improvedYou will collaborate with the training team to perform regular in-depth training needs analysis and identify opportunities for additional compliance and kyc aml coursesYou will also focus on the individual learning gaps of each analystYou will conduct individual feedback sessions for each kyc aml analyst to help them improve their kyc aml knowledgeSome of the things you`ll be doing:
Monitoring the cases actioned by kyc aml analysts to ensure proper adherence to policies and procedures
Improving the qa scorecards constantly to capture all new processes and procedures
Being the subject matter expert on kyc, corporate due diligence, and aml risk
Identifying process improvements and learning gaps
Keeping yourself abreast about latest changes in kyc/ aml policies and help to make changes at appropriate places
Ensuring that we meet rigorous kyc aml standards whilst building efficiency where possible
Leading calibration sessions, discussing the scorecards with kyc aml tls and kyc aml manager
Having knowledge of latest trends in kyc aml (digital as well as manual)
Identifying process improvements and learning gaps
Spotting negative individual and team trends
Preparing recommendations to improve the negative trends
Working on developing procedures
What you`ll get in return: competitive salary health insurance, life insurance and accident insurance 25 days annual leaves enhanced family-friendly leave dental benefit learning & development budget you`ll be a great fit if:
You have 2+ years of experience in qa in the kyc aml and onboarding space
You have to evaluate and where necessary improve processes in accordance with our policies to ensure that we meet rigorous kyc aml standards whilst building efficiency where possible
You are a subject matter expert, providing ongoing mentoring and continuous knowledge sharing with the team
You have worked with product owners to build automation and system improvements
You have worked closely with our second line of defense (risk and compliance) to ensure we meet policies and regulatory requirements
You have focus on quality and customer service
You have patience and empathy attributes
You have decent product understanding and experience of digital kyc aml trends, processes, and regulations in india
You are highly motivated, enthusiastic and driven individual with never say die attitude
You are highly data driven and good capabilities in excel
You have tech mindset
You are comfortable with change, ambiguity, debate, conflict.
You are a multi-tasker who can manage multiple streams of work concurrently
You are willing to on work weekends or as and when required
You have strong communication skills and ability to work with varying stakeholders, both technical team members and business users
You may also be experienced in organizational change management
Who are tide? we`re the uk`s leading provider of smart current accounts for sole traders and small companiesWe`re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love – for too long, these customers have been under-served by the big banksOur offices are in london, uk, sofia, bulgaria, hyderabad and gurugram, india, where our teams are dedicated to our small business members, revolutionizing business banking for smesWe are also the leading provider of uk sme business accounts and one of the fastest-growing fintechs in the ukWe`re scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing prioritiesOur values show our commitment to working as one team, working collaboratively to take action and deliver resultsMember first, we are passionate about our members and put them firstWe are data-driven, we make decisions, creating insight using dataWe`re also one of linkedin`s top 10 hottest uk companies to work forHere`s what we think about diversity and inclusion… we build our services for all types of small business ownersWe aim to be as diverse as our members so we hire people from a variety of backgroundsWe`re proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problemsEveryone here has a voice and you`ll be able to make a differenceIf you share our values and want to help small businesses, you`ll make an amazing tideanA note on the future of work at tide: tide`s offices are beginning to open for tideans to return on a voluntary basisTimelines for reopening will be unique for each region and will be based on region-specific guidelinesThe health and well-being of tideans and candidates is our primary concern, therefore, for the foreseeable future, we have transitioned all interviews and onboarding to be conducted via zoomOnce offices are fully open, tideans will be able to choose to work from the office or remotely, with the requirement that they visit the office or participate in face-to-face team activities several times per month#li-mv1
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Posted 30+ days ago
