Chlorofeel Hotels & Resorts LLP Hiring for Front Office Associate Job at Gangtok Full Time

Answer incoming calls. ❖ Provide high quality guest service ensuring a safe, clean, comfortable and welcoming Atmosphere. ❖ Attend to Guest warmly, cleaning check in / out. ❖ Handle guest enquiries, feedback, complaints, requests ensure customers satisfactions and memorable. ❖ Coordinate with maintenance, housekeeping, room service, and travel desk and entertainment division for guest & room maintenance. ❖ Take Reservations, modify or cancel as the requirement may be. ❖ Escort guests to and from their if required & also assist in carrying their luggage. ❖ Check with roomed guests periodically to ascertain any special needs. ❖ Post room charges & tax to guest account. ❖ Prepare a summary of cash, cheque, credit card activities and summary of result of operations for management. ❖ Balance departmental totals and cash at close of the day. ❖ Take departmental readings at the beginning of the day. ❖ Complete guest check in and checkout procedures. ❖ Personally, and frequently verifies that guests in his operation are receiving the best possible service available ❖ To be demanding and critical to service standards as well as hygiene standards. ❖ Prepare and report guests with High Balance to the attention of the Front Office Manager ❖ EDC machine Summary, Detail, Settlement & Terminal Stats report Pre Auth-Refund, Void.

Job Types: Full-time, Regular / Permanent

Salary: ₹8,000.00 – ₹10,000.00 per month

Benefits:

• Food provided

Schedule:

• Day shift
• Evening shift
• Morning shift
• Night shift

Ability to commute/relocate:

• Lower Bojoghari, Gangtok – 737103, Sikkim: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma (Preferred)

Experience:

• FOA: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Speak with the employer
+91 8653999011