Institutional Credit Management (ICM) is an in-business and first Line of Defense (1LoD) function within Citi dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, regions and lines of businesses (LoBs) – all while providing the controls and support necessary to help reduce Citi’s risks.
The ICM In-Business Quality Assurance function (QA) verifies that established standards and processes are followed and consistently applied. Management uses the results of the quality assurance reviews (QARs) to assess the quality of the group’s policies, procedures, programs and practices as relates to the management of wholesale credit risk. The results help management identify operational weaknesses, risks associated with the function, assess training needs and remediate process deficiencies.
The ICM Head of In-Business Quality Assurance reports results of Quality Assurance Reviews (QARs) to management of the respective lines of business, Wholesale Credit Risk (WCR), to partner stakeholders and to regulators.
This role reports to the ICM In-Business Quality Assurance – Problem Credit Management.
Key responsibilities include:
As a Quality Assurance Lead within Wholesale Credit Risk (WLCR) covering activities relating to Institutional Risk Analysis, Corporate Banking, Services and Portfolio Management, you will lead periodic reviews for across all ICM verticals and serve as the primary point of contact for such reviews
Set the global strategy for and lead the implementation and ongoing delivery of a robust Quality Assurance function in accordance with the coverage universe
Provide effective credible challenge to relevant Heads regarding standards and process quality to ensure that weaknesses in such processes are identified and escalated as appropriate
Ensure credit risks within Citi are effectively identified, measured, monitored, and controlled, consistent with the bank’s procedures and policies established within the risk governance framework and the wholesale credit risk framework
Accountable for leading the Quality Assurance team which is responsible for execution of the following:
Consistent and objective assessments during QARs
Conduct subsequent follow-ups on corrective actions that were raised during QARs
Take accountability for the execution of the QA Program and Framework requirements, including end-to-end delivery of QAR testing and the escalation of any concerns
Verify that established standards and processes are followed and consistently applied under the relevant business segments
Support stakeholders with implementation of effective remedial activities
Lead ongoing engagement amongst In-Business QA Teams, proactively seeking opportunities to identify thematical control weakness in the WCR Control Environment
Serves as a trusted partner and advisor on WCR risks and controls, policy and procedure requirements across WCR activities
Collaborate with stakeholders in identifying actions to address root causes for concerns and exceptions
Lead monitoring activities and drives business accountability for the timely closure of concerns
Ensure controls are operating in compliance with prescribed policies and procedures
Minimize unnecessary costs to the firm by focusing on driving risk focused outcomes
Update and create QAR templates
Assist in other QARs across WCR In-Business QA as required
Interact with the respective senior management across ICM, to ensure that quality assurance protocols are adequate for all portfolios
Lead business engagement with key stakeholders across WCR activities
Take ownership and accountability of the respective portfolios
Take accountability for identifying risks that arise from teams’ activities, and assess, escalate and actively engage in the management of such risks
Escalate issues pertaining to people, processes and products and resolves them in a timely fashion
Provide oversight and guidance over the assessment of complex issues, structures potential solutions and drive effective resolution with stakeholders.
Assist in the establishment of WCR IBQA policies, procedures, risk assessment and controls to drive effective QA coverage and standards
Stay abreast of relevant changes to rules/regulations and other industry news including regulatory findings
Act as a change agent coaching staff in areas with noted deficiencies and sharing best practices
Ensure ongoing and timely feedback and coaching of ICM In-Business Quality Assurance staff to sustain a strong risk and control culture / effective risk mindset
Provide coaching and knowledge transfer through training and sharing of best practices
Take accountability for timely delivery of ad hoc requests from ICM management, Practices team, Internal Audit and regulator etc
Take accountability and oversees team-wide initiatives on process improvements and best practices to ensure an efficient implementation of In-Business QA operating model
Lead discussions with business and QA management to adopt and export QA best practices across the firm, widening the scope of QA, creating confidence and developing strong and fruitful department relationship
Attract, develop and retain top quality assurance staff
Support Head of WLCR IBQA on internal projects and initiatives
Support WCR IBQA Voice of the Employee (VOE) as well as diversity and inclusion initiatives
Quality assurance experience, including 12-16 years in wholesale banking credit operations, internal audit, credit risk, loan review or quality assurance review function at an investment or large commercial bank
Deep knowledge of Wholesale Credit and organizational awareness, portfolios, and processes
Thorough understanding of policies and procedures with the ability to execute change seamlessly
Exceptional knowledge and experience in designing and implementing robust Quality Assurance framework, from initial assessment of concerns and monitoring strategy, execution of scripts and procedures, reporting to senior management of observed findings, and continuous improvement, working closely with the Head of WLCR IBQA and Global Head of WCR IBQA
Strong grasp of capital markets and wholesale lending credit risk processes, to evaluate findings within the Quality Assurance process, determine materiality, and partnering with in-business makers and checkers for ongoing improvement, problem detection, and sustainable remediation
Significant experience in preparing and delivering presentations
Outstanding awareness and adherence to the control environment including Quality Assurance
Strategic orientation to ensure the ICM organization continues to be positioned as a thoughtful and proactive partner on driving best practices to support safety and soundness within ICM and Citi
Recognized as a skillful manager with a track record of building high performing teams
Proven culture carrier
Powerful interpersonal skills, with the ability to build relationships and exert influence with and without direct authority
Solid organizational skills with ability and willingness to work under pressure and manages time and priorities effectively with little to no supervision
Highly effective written and verbal communication skills, with the ability to communicate clearly and concisely to audiences of varying levels of seniority
Advanced Microsoft Office (Word, Excel, and PowerPoint) skills
BA/BSc or higher degree in Business (MBA), or any other related subject
Job Family Group:
Business Risk & Control
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Citi is an equal opportunity and affirmative action employer.
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