Colruyt IT Consultancy India Hiring for Trainee System Admin (HelpDesk) Job at Hyderābād Full Time

As an Helpdesk Operator you will be responsible for troubleshooting & resolving the incidents as first line, executing service requests and other operational procedures within Colruyt Group

Roles of Helpdesk Operator

• You are the First Point of Contact for all IT related issues
• As First Point Of Contact (First line support), you will create incident on every call received and perform first level troubleshooting to resolve the issue
• You will pass-on the unresolved issue (incident) to next levels as needed and responsible to follow-up until issue resolution
• You maintain proper documentation of investigation details (for incidents) and create/update solutions as needed
• Besides incident management, you will also perform daily/weekly tasks and also execute IT service requests
• You will send end of shift reports and other weekly/monthly reports to report on the status of your deliverables
• You will ensure to deliver your tasks within the agreed timelines with expected quality & efficiency
• You are expected to continuously improve the set processes/standards whereever needed
• Fundamental concepts of Linux & Windows Environment
• Fundamental network concepts
• Good analytical and logical reasoning. Preferably Fundamental knowledge of any operating system (unix, linux or windows)

Non-Negotiable Competencies

• Flexible to work in shifts (Morning, Late or Night shift & Weekends)
• A Team Player
• Analytical Thinking and Problem Solving abilities
• Process Oriented, focussed & able to handle challenging situations
• Clarity in verbal and written communication in English
• Energetic, Self-motivated and Zeal to learn