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About Conduent:
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Description:
JD:
The candidate must demonstrate the ability to resolve problems, escalate issues, clearly communicate with the users and other teams, and effectively manage priorities and expectations.
Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents
Candidate must be able to prioritize workload, providing timely and accurate resolutions
Identify opportunities to improve Operational efficiency around application support space.
Participation in service reviews and post incident reviews.
System and Application monitoring using tools like AppD, Netcool, Solarwind etc.
Excellent written & oral communication.
Ability to cover on call support and flexibility around working hours.
Ability to navigate UNIX and Linux operating systems as part of incident triage (review logs / configurations etc.).
RDBMS: Oracle, SQL
Efficient in Excel, Report Generation
Experience working with ticketing tools like ServiceNow, Jira, CMMS etc.
Any scripting knowledge(shell, python etc.) is an added advantage
Closing:
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.
