Consilio LLC Hiring for Associate, Project Support Admin Job at Bengaluru, Karnataka, India Full Time

The Project Support Admin Associate will work primarily on answering requests related to internal or client needs that come in through the Admin queue or emails. The Project Support Admin Associate will work on reporting and task-oriented requests at the request of Support Leadership. The Project Support Admin Associate will work to support the project team with little oversight in shifts which span 24/7.

Responsibilities

• Monitor and respond to electronic tickets and emails from internal and external clients for both trouble and task-oriented issues in accordance to published SLAs during assigned shift.
• Handle non-PM or non-queue generated requests.
• Provide clearly written documentation regarding the problem, task, and resolution.
• Provide and work closely with team members for hand-offs and on-going daily/weekly/overnight work.
• Support Project Managers in the completion of repeatable tasks like monthly billing, weekly reporting etc.
• Pulls, updates, and creates internal and client-facing reports pertaining to processing, hosting, and production activities.
• Provides basic support to Project Managers (PMs)/clients on platforms such as system access, project tracker update, addition/removal from distribution lists and other PM Administrative requests.
• Communicate appropriately, clearly, timely, and effectively within and outside the Project Support and Project Management department.
• Meets internal service level commitments and turnaround times and sets PM/Client expectations appropriately.
• Identify recurring issues and raise for appropriate escalation.

Additional Responsibilities/Details:

• Creates and maintains a positive and productive work culture among the Project Support and other internal teams.
• Defines and completes personal development training each year with appropriate approval.
• Exercises sound judgment and escalates issues appropriately.
• Strives to continuously develop technical knowledge of E-discovery Platforms.
• Ability to build working relationships internally to coordinate and deliver services to clients.
• Take full ownership for providing outstanding client service.
• Has a firm understanding of the full electronic discovery process and executes Project Support best practices.
• Complies with department policies and works within parameters of role.

Qualifications

• Bachelor’s degree (BA, BSc, BCA, LLB, BE/B.Tech)

Minimum Experience Requirements:

• 1-2 years of progressively responsible experience in related roles.
• Experience in Microsoft office & Analytical capabilities utilizing Excel and Access.

Other Requirements:

• Flexibility in the set scheduled work week (including evenings or weekend hours), open for 24*7 coverage model.
• Project management experience preferred.
• Experience in litigation support / legal industry preferred.
• Experience with Relativity and Boolean searching preferred.
• Demonstrated ability to provide service with client satisfaction.
• The ability to involve subject matter experts or escalate when needed.
• Strong teamwork, communication (written and oral), and interpersonal skills.
• Dependable scheduling, organization, prioritization and planning skills.
• Demonstrates strong written and verbal communication skills.

Consilio’s True North Values

• Excellence We strive to make every client our advocate
• Passion We DO because we CARE
• Collaboration We win together through teamwork and communication
• Agility We flex, adapt and embrace change
• People We value, respect and invest in our teammates
• Vision We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.