Primary responsibilities
Work with corestack customers post sales to provide a timely resolution to technical issues that they may encounter
Work with cross functional teams – customer success, account management, product management and work in tandem to solve the complex customer problems
Customer facing and ability to convert the business use cases into technical solutions
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for corestack customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Develop a knowledge base article
Requirements
Relevant experience of 10 years with minimum of 4 years in customer facing role
A proven track record in services and/or support management for a saas solution with at least 2 years in a saas environment
Expertise on public cloud – aws, azure and/or gcp with architect level certification
Excellent customer relationship and communication skills
The ability to manage many high priority tasks at the same time
A bachelor`s degree in a technical area – engineering or computer science
Location
Chennai, india
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The perks & benefits
Competitive salary
Competitive benefits with appreciable equity
Health insurance and other company benefits
Exciting, fast-paced and entrepreneurial culture
Corestack is an equal opportunity employer and values diversityCorestack does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
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Job activity
Posted 30+ days ago