Cummins Inc. Looking For Program Co-Ordinator – Customer Engagement at Pune Full Time

Program Co-Ordinator – Customer Engagement

Description

Supports sales force through reporting, system administration and internal & external data analyses by executing, supporting and improving selected activities under limited supervision.

Reporting:

Consolidates and distributes repetitive sales reports, creates ad-hoc sales reports under limited supervision.

Revises templates, consolidates data from others, provides as forecasting input under limited supervision.

System Administration:

Runs complicated tasks, documents ad-hoc tasks on systems and tools (e.g. salesforce, WWSPS, BMS, Portal) under limited supervision.

Periodically evaluates the user-entered data hosted on the systems to ensure completeness and identifies improvements.

Data Analyses (External & Internal):

Analyses external sources (e.g. Polk, Dodge, RigDig, etc.) to identify sales opportunities and forwards them to the sales team.

Reviews the findings from research on assigned opportunities, shares with relevant teams.

Compiles and qualifies competitive data, communicates to sales force per relevancy.

Conducts internal sales analyses (e.g. variances, projections, costing, bundling) for ad-hoc and repetitive tasks.

Qualifications

Skills

Communicates effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Action oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Customer focus – Building strong customer relationships and delivering customer-centric solutions.

Ensures accountability – Holding self and others accountable to meet commitments.

Education, Licenses, Certifications

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

1. Maintain all the master’s for the QR code-based Mechanic Loyalty Program Project

2. Closing the Registration Process in the Mobile app for different personas (Mechanics, CCCs, Field Sales team, Retailers etc.)

3. Ensure closure of all trouble tickets raised by Mechanics, CCCs, Field Sales team, Retailers

4. Timely Execution of all Control measures included in the Mechanic Loyalty Program

5. MITWA Program MIS and Reports

6. Launching and executing Bonus Schemes

7. Execution of Marketing and Branding Activities on the SAATHI APP

8. Work with the vendors to execute all requirements from SAATHI APP

9. Support in creation of more video content for the SAATHI APP

   1. Regular collection of VOC/feedback (Drivers, Fleet owners) to track and improve customer engagement with the APP

   2. Support execution of the changes proposed in the APP to increase customer engagement

   3. Execution of Marketing and Branding Activities on the SAATHI APP

   4. Execute Weekly Quizzes / Surveys for SAATHI Drivers

   5. Work closely with field sales and service team to drive SAATHI APP downloads

   6. Create reports based on SAATHI APP analytics (based on template created by Digital Initiatives Leader)

Job SALES

Primary Location India-Maharashtra-Pune-India, Pune, IOC Tower A

Job Type Experienced – Exempt / Office

Recruitment Job Type Office

Job Posting Feb 9, 2023, 11:38:01 AM

Unposting Date Feb 14, 2023, 11:59:00 PM

Organization Central Components

Req ID: 230000A1