The avp will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties.
Ensure that all the payments and related tasks are verified accurately and within stipulated time.
Builds and maintains relationships with internal stakeholders – product desks, relationship center, coo, compliance, aml, orm, technology, as well as with service providers.
Informs product / function development to ensure a superior offering in the face of changing client needs and market trends.
Ensures the escalation of operational, regulatory, and other risks to line manager and functional leads as appropriate; contributes to the development and implementation of mitigation or control solutions.
Applies business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed slas, kris and/or kpis.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for industry relevant certifications and education
Employee assistance program for you and your family members
Comprehensive hospitalization insurance for you and your dependents
Accident and term life insurance
Complementary health screening for 35 yrsAnd above
Your key responsibilities
Analyzes business systems and functions; assists in identifying client requirements and provides appropriate documentation for processes the position is responsible for
Manage sla’s as per agreed service specifications
Ensure defects are under check and agreed level of accuracies are being met by all processes.
Ensure root cause analysis and continuous improvement plan is shared and discussed with team
Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high
Maintain attrition in team in line with company’s attrition targets
Stake holder management, ensure client’s objective is prioritized.
Coordinate with projects/change management team for all market driven, client driven changesEnsure all changes are successfully absorbed with no service disruption
Ensure all process documents are updated and necessary maintenance cycle is adhered.
Ensure compliance under all audit’s parameters/guidelines
Supervises the development of scope of services and requirements definitionsAssigns, structures and supervises team deliverables to meet project schedules.
Serves as technical resource for client(s) and/or staffAnalyzes, responds and resolves issues and assists in re-evaluating priorities.
Recommends and/or initiates the selection and hiring of employeesTrains and evaluates employees to enhance their performance, development, and work productAddresses performance issues and makes recommendations for personnel actionsMakes recommendations for salary increases transfers and terminations to manager.
Ensures timely and transparent reporting of slas and other business related topics to respective stakeholders including senior management
Your skills and experience
Bachelor`s degree or equivalent combination of education and experience
Bachelor`s degree in business administration, information technology, computer technology or related field preferred
12-15 years of overall experience
3-5 years of leadership experience
Experience in working with information technology applications and infrastructure
Experience in working with application delivery, management structures and reporting procedures
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Our values define the working environment we strive to create – diverse, supportive and welcoming of different viewsWe embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovationWe build talented and diverse teams to drive business results and encourage our people to develop to their full potentialTalk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performanceWe welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Posted 3 days ago
At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you?re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank ? and we?re proud of our fresh perspective. Today, we?re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity.