Location-bangalore
Role description :
As avp of the cash ops unit, the person will be primarily responsible for providing support to payment, investigations, fund transfer processes at cash operationsThe avp will direct the daily operations within the business group managing staff, performing administrative functions, escalating and troubleshooting issues to senior management and sending locationManage incoming transitions relating to the process supported, ensure functioning within the risk framework and meet all regulatory requirementsEnsure kpi and other sla parameters agreed with stakeholders are adhered toShould posses solid technical understanding of the business and cash operations including strong knowledge of global messaging & embargo, swift standards, investigations and funds release activitiesCommitment to continuous process improvement is required.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for industry relevant certifications and education
Employee assistance program for you and your family members
Comprehensive hospitalization insurance for you and your dependents
Accident and term life insurance
Complementary health screening for 35 yrsAnd above
Your key responsibilities
Manage teams performing various processes for payment processing apart from this assist in other activities in cash operations as assigned from time to time
Measurement and adherence to kpis
Keeping errors and operational risks under control
Managing crisis without operational loss.
Driving efficiency gain related projects through various initiatives / changes
People management – recruitment, development, training and managing attritionHelp in system transformation projects.
Ultimately responsible for the timely, complete and correct processing of transactions (including performing all relevant controls)
Understand, translate and apply gco and business strategies and objectives to own gco operations unit
Monitor and measure the efficiency and effectiveness of own end-to-end operations processesDesign and implement strategies to ensure continuous process improvement
Manage staff on a daily basis, distribute work or review the workflow to assign responsibilities, ensure appropriate staff motivation levels and continuous learning
Keep all operational guidelines updated and ensure adherence to standards, procedures and also identify risk mitigated wherever there is a control issue
Conduct regular operational performance reviews and participate in monthly self-assessments
Effectively manage risk and foster an environment where team is fully aware of operational risk management.
Develop relationship and credibility with sending location and all internal stakeholders
Ensure performance of staff meet or exceed expectations
Ensure all group policies requirements are adhered
Cross train available resources to ensure 100% backup within the areas under control
Escalate all issues properly, in time, to the appropriate level, to avoid any adverse impact on the business
Assisting the team manager in decision making and taking complete ownership of the situation
Liase with stakeholders and vendor management team for various aspects relating to service of the team
Ensure all iso documents are kept up to date and are being reviewed periodically
Ensure quality awareness within the team
Ensure all process maps are available and six sigma tools are being used for minimizing variations
Manage transitions from time to time
Ensure timely and accurate reporting of relevant reports (eg prb, orb,impact related reports)
Your skills and experience:
Essential
Candidate should have a minimum of 10 years of business experience in an operations management and working knowledge of various banking products like cash, cash management services/ system, with strong communications skills
Knowledge on swift features, product & services
Good understanding of regulatory & compliance & risk & control
Have sound knowledge on payments & clearing systems, embargo filtering, check processing, investigations and funds release
Effective decision making and leadership skills.
Expertise in insourcing tasks from onshore locations
Ability to multitask and manage multiple deliverables / projects that are highly visible and of strategic importance to our clients
Ability to effectively execute presentations and communications to clients internally and externally
Must be team builder and facilitator managing potentially conflicting objectives
Proven track record of managing teams of large size
Desirable
Solid technical understanding of the business and cash operations is expected including strong knowledge of application security related processes and global messaging application.
Good understanding of swift connectivity, fx spot/ swap, fx4cash payments would be added advantage
Thorough knowledge of db electronic banking products and flow of instructions
Subject matter expert in cash products
Good understanding of migrations requirement and have migrated couple of business in the past
Computer proficiency in ms office and ability to utilize it initiatives to achieve a high degree of operational efficiency, optimize costs and add value to the service provided
Innovative approach to work and continuously identify and implement process improvements
Seek opportunities to improve service processes, minimize operational risk and reduce costs
Strong analytical skills, detail orientation, service commitment and solid people management skills
Strong awareness of risk control
Must be prepared to work in a shift in line with regions supported
Skills
Good situational leadership capability
Sound proficiency on computers
Strong interpersonal / good negotiations skills are required.
Team management and leadership skills will be essential for this role.
Follow through skills, effective communication skills, ability to confidently handle internal client
Futuristic and innovative approach will be an added advantage
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different viewsWe embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovationWe build talented and diverse teams to drive business results and encourage our people to develop to their full potentialTalk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performanceWe welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Hiring insights
Job activity
Posted 15 days ago
At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you?re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank ? and we?re proud of our fresh perspective. Today, we?re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity.