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Job Description :
ROLE PROFILE
Job Title: Accounts Receivable and Cash Applications Clerk
Level: L6A
Reports To: Accounts Receivable and Cash Applications Team Leader – Process Excellence
Department: STC
Context/Scope
Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries. We are home to over 30,000 talented people all working together to make Diageo one of the best and most respected consumer product companies. Walk into any Diageo distillery, brewery or office anywhere in the world and you’ll meet teams of people who are very good at what they do and who enjoy doing it.
Diageo Enterprise Operations provides a wide array of both financial and business services to Diageo markets and functions around the world. Over the years the services offered have grown rapidly in terms of scale and scope, gradually moving toward higher value and more complex activities. Now, with an increased focus on standardised end-to-end process excellence, Diageo Enterprise Operation is set to drive world class efficiency, business agility and growth, liberating and equipping our markets to win.
Diageo Enterprise Operations model is based around 5 global locations: Budapest, Bogota, Nairobi, Manila, Bangalore. Each of these centres has Sell to Cash Service Delivery team passionate about delivering the STC Service to specific countries within the E2E Commercial Tower.
The Process Excellence Accounts Receivable and Cash Applications Stream is part of the Sell to Cash (STC) process. It ensures accurate operation of processes from incoming fund allocation on customer ledger, customer ledger maintenance, credit blocked order release to dispute management and reporting.
Dimensions of the role
STC deals with some 25.000 customers resulting in some 400.000 orders and collection of around 9 billion GBP an annual base.
The role involves performing credit release, accounts receivable, clearing and billing tasks for one or more markets.
Purpose of Role:
Provide world class support for the Customer Experience Team to ensure all orders, credit and debit notes are billed in time, incoming cash is timely allocated from bank account to customer ledger and within customer ledger, credit blocked orders are released with appropriate approvals, write offs and GL reconciliations happen in a timely manner with appropriate approvals.
Required Capabilities:
Accuracy, attention to detail
Ability to communicate clearly in English
Knowledge of or ability to learn STC process and systems
Understands and complies to controls in own area
Ability to effectively prioritise and deliver on promises
Proactive, solution-focused mind-set and positive “can do” attitude
Ability to take ownership for standardization, automation
Ability to work in often pressurized environment
Receptive to feedback and is willing to learn from mistakes
Active teammate
Accountabilities:
Lead all Clearing and Billing tasks, immediately call out issues
Lead customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)
Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers
Monitor interfaces, resolve all interface and EDI related issues
Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P, rebate related deductions)
Manage relationship with STC Customer Experience Team
Maintain Desktop Training Procedures
Continuously support standardization and automation, system and operational improvement initiatives
Actively promote the CARM (Sarbanes Oxley)/Control agenda
Support other STC processing activities (customer data, order entry, price and delivery credit note creation, customer spend, rebate processing)
Implement Anti-Money Laundering and OFAC checks as appropriate
Reporting (daily, weekly and monthly reports)
Any other tasks requested by line manager
Key performance indicators
Unallocated Cash
Ledger Quality – untexted, unreasoncoded items
Timely credit blocked order release according to market needs and 3PL order transfer timelines
Timely direct debit and outgoing payment runs according to market needs
SLAs
No hidden operational risks and issues
No control failures
Qualifications and Experience Required:
Essential
High accuracy
Fluent English language skills – company language
Solid PC literacy, strong Excel skills
Desirable
College or university Degree
Experience in a Finance / Accounts Receivable role
STC process knowledge and working experience
System skills (SAP Order to Cash knowledge)
Barriers to Success in Role (Optional):
Lack of English language knowledge
Lack of accuracy, attention to details
Difficulties in setting priorities and in working independently
Difficulties with demonstrating ownership
Not a team player
Flexible working options
Full time role, flexibility needed according to time zone of serviced markets
Worker Type :
Regular
Primary Location:
Bangalore Karle Town SEZ
Additional Locations :
Job Posting Start Date :
2024-03-07
With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 30,000 talented people come together at Diageo to create the magic behind our much-loved brands. From iconic names to innovative newcomers – the brands we’re building are rooted in culture and local communities. Our ambition is to be one of the best performing, most trusted and most respected consumer products companies in the world.
Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of.
With diversity at our core, we celebrate our people’s unique passions, commitments and specialist skills. Because when varied voices, mindsets, and personalities come together, great ideas are born. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential.
DRINKiQ
What’s your DRINKiQ? Take our quiz to understand how alcohol is made and explore the effects of drinking. You can discover everything you need to know at DRINKiQ (https://www.drinkiq.com/en-gb/)
