DiscoverReady LLC Looking For Data Operations Lead at Bangalore, India Full Time

Position Overview:

The Data Operations Principal Engineer will perform complex analysis and troubleshooting work related to data processing module including, but not restricted to, Intake, extraction, and metadata manipulation and data loading. They will act as a technical escalation point for the processing team.

Responsibilities:

• Assist with the resolution of any software or hardware issues related to the supported applications.

• Provide support for escalated service requests, including problem identification and resolution.

• Perform data intake, extraction, and processing activities necessary to prepare data for attorney review.

• Prepare document productions for delivery.

• Maintain technical documentation necessary to make the assigned systems operational and efficient.

• Handle digital evidence in accordance with established procedures.

• Ensure compliance with policies and procedures.

• Assist with training for new or changing workflows.

• Answer and appropriately handle incoming service requests via e-mail, voicemail, phone, IM, and in person. Escalate problems when appropriate.

• Conduct quality control evaluations of each process performed.

• Work effectively as part of a project team.

• Solve basic, moderate, and complex technical issues, such as database import errors and unknown source data formats.

• Provide assistance and guidance to other team members.

• Stand in for the processing Team Lead when they are out of the office.

• Assist data operations in coordination with development team on requirements gathering and testing.

• Design, execute, train and transition new data ops workflows & methodologies on custom projects.

• Be responsive to and responsible for technical escalations in data operations work stream.

• Liaise with IT and application support on data operations requirements.

• Approach all workflows in an analytical manner and think ahead of what errors/issues could be introduced with any steps and provided guidance to management on how to remove these errors/issues.

• Conduct technical interviews for prospective new hires.

Requirements:

• BE/MCA degree with minimum 7 years’ work experience in a litigation support environment working with eDiscovery systems in terabyte-sized matters.

• Solid understanding of ITIL service delivery and incident management practices – preferably ITIL foundation certified

• In depth understanding of file structures and enterprise level applications

• Expertise in software application troubleshooting and root cause analysis

• Proficiency with data management services, client interaction and service level agreements

• Strong communication skills (written, verbal, presentation, and facilitation) with the ability to communicate technical concepts to non-technical staff in a clear manner.

• Customer service oriented, willing to work additional hours as necessary including weekends.

• Experienced in 24×7 IT support and operations especially in US time zone

• In depth knowledge of Quality management and Process improvement – familiarity with six sigma, KanBan, Kaizen, Lean principles etc.

• Strong organizational skills and able to effectively manage multiple projects in fast paced environment with tight time deadlines.

• Proficiency in MS Office applications and MS operating systems preferred.

• Strong analytical problem-solving skills, the ability to work independently, and in a team environment.

• Maintains high quality standards and attention to detail in work product

• Experience (preferred) with software applications common to the eDiscovery processes, such as EnCase, dtSearch, Nuix, Law Pre-discovery, IPRO, Relativity, iCONNECT, and Concordance.

Work timing:

• Permanent Shift: 9 PM – 6 AM – US Time Zones

Consilio’s True North Values

We strive to make every client our advocate

We DO because we CARE

We win together through teamwork and communication

We flex, adapt and embrace change

We value, respect and invest in our teammates

We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

ID – System Generated: 2022-2240

External Company Name: Consilio LLC

External Company URL: https://www.consilio.com/