“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Apprenticeship Program- Job Description

Program Duration:

7 months (1 month – Basic Training and 6 months OJT)

Minimum eligibility criteria (Educational and/ or technical Qualification):

Class X with 5 years of experience in Warehouse/ Transport/ Courier / Air cargo operations and EXIM operations

(or)

Diploma/ Class XII with 3 years of experience in Warehouse/ Transport/ Courier / Air cargo operations and EXIM operations

(or)

Graduate

BT exempted for those candidates who have cleared a certification at the same NSQF level

Major Duties and Responsibilities may include the following:

The individual performs various activities for freight forwarding on export and import cycle. She/he prepares various documentation for export and import. The individual supervises daily operations of customs clearance, freight transportation and liaises with stakeholders to ensure efficient and timely clearance and shipment of cargo. She/he is also responsible for EXIM operations in office, customs clearance at field and freight forwarding.

· Provide exceptional customer service to both internal and external customers

· Adherence to Operational Process Standards

· Daily tracking of shipments and corresponding documents

· Work with the team to provide solutions to customers

· Comply with customer requirements and procedures

· Proactively communicate timely status updates to customers

· Communicate with international and domestic customers and offices

· Update shipment information in the Expeditors system

· Track and trace international cargo

· Timely settlement of shipments and filing of Tariffs

· Preparation of reports, as required

· Prepare and process international documentation

· Comply with US and foreign regulations

Additional Information

Culture:

· Proactively promote the company’s 10 cultural attributes:

· Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

· Be open to implementing new system changes and enhancements into your department.

· Be involved and suggest system/process improvements.

· Set the tone of this environment within your department.

· Measure by reports, exceptions & always measure by reports in perspective to set the tone of the technology usage

Knowledge:

· Expeditors company policies and procedures knowledge

· A good understanding of Expeditors’ products, services and systems

· Strong market and competition knowledge

Skills:

· Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

· Good Microsoft Office skills (Excel, Word etc.)

· Negotiation skills

· Influencing skills

All your information will be kept confidential according to EEO guidelines.

Behaviours:

· Emotional resilience

· Self-reflecting and open to feedback

· Initiative and ability to work in autonomy

· Role model of integrity and pride for all employees

· Proven leadership attitude and background

· Responsibility, Accountability & Ownership