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Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Product Lead – Business Process Operations
Key member of the Products & Solutions team, the individual helps define and execute the product initiatives across APAC, covering current and new BPO offerings..
There are 3 key expectations for the role
Product Management
Be involved from conception through end of life for a specific product, including product management, product definition, working with the regional and global product teams
Manage the sourcing of requirements and building & maintaining a backlog integrating capabilities delivered / required in market
Manage product commercialization tasks required to bring product to market
Leads the analysis and definition of associated product approaches to meet client’s requirements, including acting as the primary product representative integrating GTM & Sales to the backlog, covering User experience, Documentation, Product briefs, Value props, Commercial models etc.,
Work collaboratively across Sales, Marketing, Account Management, Technology and In-region Teams, to build understanding and input on decisions to drive product offerings in APAC
Engage with the global product owners on Product & Solution requirements roadmap, build & maintain backlogs and track execution to platforms
Support / Prepare GTM specific (Processing, Managed Service & License) product marketing briefs
Define & communicate release plans, version updates and associated capability briefs
Sales Solutions
Support sales to qualify opportunities for BPO
Develop, package and deliver client specific value propositions for each opportunity
Define, establish & support Product Demos, PoCs and Value conversations
Support RFI’s, RFP and RFQ responses, integrating with cross-functional partners
Support the deal with cross-functional partnership covering Global Product, Compliance, Legal, HR, Marketing, CSR, FTS and CIO functions
Support the handover from sales closure to project delivery ensuring that scope, terms and timelines are clearly understood
Service Assurance
Define, measure, maintain client focused ‘Service Metrics’ for BPO
Define and manage continuous improvement programs, that integrate to Product investments, improved Service capabilities,
Ensure product service metrics are met / exceeded for all clients, delivering an excellent client experience
General
Ability to work in a highly matrixed global organisation
Ability to drive and support initiatives independently
Develop trusted partnership relationships, through positive interactions both internal and external
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
