Guidehouse Looking For Senior Service Desk Engineer at Trivandrum, India Full Time

Overview

Guidehouse is a leading management consulting firm serving the public and commercial markets. We guide our clients forward towards new futures that build trust in society and your professional skills along the journey. Join us at Guidehouse.

Responsibilities

• 3-4 years of experience as a Technical Support Engineer.

• Technical Support Engineer in (Windows, Desktop/Laptop, Basic Networking and Applications)

• Experience in Remote Support tool and Ticket Management tool.

• Good understanding of DHCP, DNS protocols

• Prior experience in working as part of a MNC with diverse and geographically dispersed team.

• Excellent communication skills, with strong verbal and writing proficiencies.

• A proactive customer centric approach.

• Ability to exercise judgement within procedures and practices to determine appropriate action

• Ability to manage and prioritize multiple work requirements to meet deadlines

• Ability to work independently and in a team environment.

• Good planning, commitment, and time-keeping skills

• Excellent Planning, Reasoning, Analytical and problem-solving skills

• Willingness to work in US time zone and rotational shifts.

Qualifications

• BS degree in Information Technology, Computer Science or equivalent.

• Preferred Microsoft certified Engineer.