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Job description
Outbound and inbound voice activity
Understand the client requirements and specifications of the project.
Understand and participate in Performance for Growth ensuring stretching personal objectives, a personal development plan and regular self and team feedback.
Comply with the Training and Competency requirements and complete required training in a timely manner.
Actively contribute to a culture that achieves the business goals, delights customers and keeps consumer advocacy at the heart of everything we do.
Ensure that good client / consumer outcomes are at the center of all operational activity and decision making.
Deliver great clients and consumers service and seek to exceed client / consumer expectations.
Adhere to all regulatory requirements within role responsibility and escalate issues quickly.
Pro-actively identify risks and make recommendation to mitigate these.
Understand and adhere to specific regulatory obligations and company policies and procedures.
Accurate processing of back office work, with attention to detail. Consistently delivering outcomes to a high standard within agreed timescales, procedures and quality standards.
Cultural alignment demonstrates a can do approach through use of above the line language. Identifies barriers to simple and easy customer journeys and recommends positive solutions.
Candidate Profile
Qualification:
Excellent verbal English communication skills
2022 and 2023 B.com graduates are eligible.
Exceptional listening and analytical skills
Must have Excellent Command Over English
Immediate Joiners only.
Flexible with Rotational Shift
Ready to do Work from Office
Chennai Candidates Preferred
Commerce Graduates preferably having experience in accounting.
Typing skills
PC literate
Education : B .Com ,Any Graduate
