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Introduction
Spartan Technology Services and Solutions Private Limited is a subsidiary of IBM (International Business Machines) Corporation. IBM is a global brand and has its presence in 170 countries and operates through multiple locations across globe.
Spartan Technology Services and Solutions Private Limited is an integral part of IBM Business Process Operations and is providing end to end services covering policy renewal, query resolution using TPA services to its clients in the Insurance industrywhile ensuring best in class quality for their clients and communities. The group has dedicated compliance experts focused on ensuring data security across all transaction and aspects of an organization.
Your Role and Responsibilities
As a Delivery Leader, you are responsible for handling Insurance processes especially Life & Annuity Insurance for a global Insurance client
Responsibilities:
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You will work closely with the client & team across geographies to manage delivery operations and be compliant with Insurance regulations especially in Life Insurance processes – Claims, Policy Admin, AR/FC etc.
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You will be responsible for monitoring and managing the delivery goals, controls & compliance, SLA, Transformation goals especially in Life Insurance processes – Claims, Policy Admin, AR/FC etc.
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Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring, and leading the team
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Assist management with career development activities for team members, team leaders and managers, including performance management, feedback, and training
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Ensure adequate mentorship & training of team members to ensure process objectives & Customer requirements are met
Required Technical and Professional Expertise
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Minimum 14-16 years of experience in Life & Annity Insurance Delivery & Transformations with global Insurance clients
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Managed team size of 150 FTEs
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Preference to six sigma (GB) certified /agile champion
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Experience in creating and developing of value proposition, business cases, industry specific offerings
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Proficient in supporting sales team for building compelling business case for prospect clients to offshore business and work closely with Process Delivery leaders in identifying improvement opportunities and implement the same across all processes
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Expertise to lead efforts on continuous process improvements and transformation along with carrying out maturity assessments
Preferred Technical and Professional Expertise
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Experience in end to end Insurance Process. In depth process knowledge in Life Insurance processes – Claims, Policy Admin, AR/FC etc. for large global Insurance clients
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Ability to influence people internal/external customers
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Good communicator
About Business UnitBusiness Process Operations is part of IBM Consulting and is a key service area that cuts across service lines in Business Transformation Services including Customer Transformation, Finance & Supply Chain Transformation, Talent Transformation and Industry Transformation Units like Banking, Insurance & Healthcare.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It’s time to define your career.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
