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Role:
Effectively managing the entire administration and facilities department and being accountable for provision of comprehensive services for 100% compliant planning, management, facility support activities, health, safety & environmental matters that are commensurate with the corporate objectives, ensuring infrastructure and facility management across all offices to provide a conducive working environment for the employees.
Key Responsibilities :
- Responsible for the entire facilities & administration activities of the company.
- Ensure to provide 24×7 secure, safe working atmospheres to all the employees and ensure zero downtime of the facility.
- Managing a large scale of administrative & facility staff and multiple third-party staff and shift systems.
- Have the capability to manage and motivate, ensure goals and targets are met, and KRAs are clearly defined, and ensure the team meets the defined SLAs for all administration and facilities services.
- Managing vendors’ and service providers’ performance regularly to ensure the quality of service/ delivery within specified timelines.
- Managing various admin functions, including facilities management, office maintenance, housekeeping services, security services, Employee transportation, space management, ISO audits, occupational health & safety, and office buildouts.
- Ensure that systems and procedures as laid down by management are strictly complied with & also provide inputs for possible improvements in the service. Organize, analyze, interpret, and evaluate results and provide practical, cost-effective solutions.
- Identify multiple vendors and shortlist the best. Vendor creations, and MSA Agreements and should follow the procurement Process.
- Setting up & monitoring SLAs, quality, statutory and legal compliance for product /services vendors.
- Managing overall facilities provided for running of office viz, housekeeping, security, reception / front desk, office assistants, pantry & catering services, maintenance, landscaping, annual maintenance contracts.
- Manage relationships with property owners, leasing partners, and flex space providers throughout our agreement with these partners, including Lease renewals and terminations.
- Managing infrastructure/interior repair & maintenance operations.
- Work on Annual budget (Capex & Apex) projections of the department.
- Ensure compliance with statutory norms and requirements required for the smooth functioning of office services, accountable for internal and external administration & facility audits.
- Documenting and implementing functional BCP (Logistics) for the organization to suit the site requirements.
Qualifications Experience and Skills :
- Any graduate/post-graduation with good exposure to computers & administration management.
- 10 plus years of demonstrated managerial experience by heading the entire administrative, facilities, and security function in large and reputed global organizations, preferably IT/ITES companies.
- Should have extensive working knowledge of MS Office.
- Problem solver, decision maker & team leading abilities.
- Should have good exposure in end-to-end facilities & administration, security, transport, budgeting, process management, housekeeping, compliance, space utilization, general administration, inter audits, and external audits.
- Thorough understanding of general management techniques in large and complex organizations and managing complex property estates and facilities portfolio, staff.
- Excellent verbal, presentation, and written communication skills & interpersonal skills
- Any additional certifications in the same stream will be preferred.
