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Your Role and Responsibilities
Your Role and Responsibilities :
As ISAN Technical Expert, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
Provide L2 and L3 level Storage Management services and product support for various Storage boxes like DS4000/5000/8000, V7000 and XIV, SVC supported storage solutions across various accounts
Maintain and Lead various storage solutions. Provide L3 Level technical support, guidance and direction for products supported
Analyze and resolve called out problems. Ensure integrity of supported environment
Actively and pre-emptively figure out possible faults and causes by the execution of pre-determined health and operational checks
Handle and resolve problems identified by sys admins or monitoring software. Work with change and problem management tools. Hardware /software fault detection and vendor liaison
Liaise with customer accounts as required. Investigate, identify and document proposals that will improve application recoverability
Your Role and Responsibilities :
As ISAN Technical Expert, you are responsible to provide technical support with high degree of Customer Happiness by meeting Service Level Agreements (SLA) and process compliance. You will perform business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters.
Provide L2 and L3 level Storage Management services and product support for various Storage boxes like DS4000/5000/8000, V7000 and XIV, SVC supported storage solutions across various accounts
Maintain and Lead various storage solutions. Provide L3 Level technical support, guidance and direction for products supported
Analyze and resolve called out problems. Ensure integrity of supported environment
Actively and pre-emptively figure out possible faults and causes by the execution of pre-determined health and operational checks
Handle and resolve problems identified by sys admins or monitoring software. Work with change and problem management tools. Hardware /software fault detection and vendor liaison
Liaise with customer accounts as required. Investigate, identify and document proposals that will improve application recoverability
Required Technical and Professional Expertise
Minimum 7 + Years of experience in AIX v6.x and v7.x Administration, Installation, Configuration, upgradation, and troubleshooting.
Proven knowledge on the fundamental concMinimum 3 + years of Netapp storage experience with NAS, FAS and 7 Mode/ C Mode Products.
Proven experience in storage Administration environment with work management, performance management and implementation.
Experience in Disaster recovery and Replications.
Capable of Upgrading/Installing and Migrating storage products.
Experience in Provisioning and Replication (Snap Mirror) technologies.
Proven experience on the Netapp storage functionality and architecture.
Basic Knowledge on the following technologies: IBM SAN, EMC SAN, HP SAN and Hitachi Storage products.epts and technologies associated with AIX Operating Systems (Hardware and Software).
Deep understanding of LVM and Storage Technologies associated with Power Virtual I/O Server, AIX, and PowerHA Clusters.
Preferred Technical and Professional Experience
Proficient in working with high availability environment along with alignment to process (ITIL)
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Required Education Bachelor’s Degree
Preferred Education Master’s Degree
Country/Region India
State / Province MULTIPLE
City / Township / Village MULTIPLE CITIES
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Technical Specialist
Role ( Job Role ) Systems Administrator
Employment Type Full-Time
Contract type Regular
Position Type Early Professional
Travel Required No Travel
Company (Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position? No
