Lenovo Looking for Sr Order Fulfillment Specialist at Karnataka Full Time

Sr Order Fulfillment Specialist

General Information

Req #

WD00060865

Career area:

Supply Chain

Country/Region:

India

State:

Karnataka

City:

BANGALORE

Date:

Sunday, January 28, 2024

Working time:

Full-time

Additional Locations :

• India

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

JD – Order fulfillment

Backlog Management:

• Oversee & Analyze backlog report and take actions / closure follow-ups accordingly.

• Load Prebuild orders on time post getting all necessary approvals and share updates to business

• Timely scheduling/billing of orders

• Regular follow up with Sales /AR /Customer to remove any backlog dependency.

Supply Management:

• Manage BTS order supplies in close coordination with procurement & production team.

• Daily checks of backlog & escalation management for critical customer requirements

• MIS publish to business team & Clearing post replenishment ordering issues.

Inventory Control:

• Daily reviewing of Excess ordering if any and ensuring measures to control.

• Working with Production team & IT team for cancellation of excess ordering MOs

• Sharing regular Free FG (Finished Goods) details with business team & work for liquidation

CSAT:

• Drive CSAT (Customer Satisfaction) program for respective business.

• Track critical and escalated cases end to end & share timely order update to customer.

Requirement:

• Graduate with experience of 3 to 7 years in supply chain order fulfillment processes (OTC cycle)

• Confident business communication, both verbal & written.

• Working knowledge in SAP system preferably.

• Analytical skills, problem solving, customer focused and take ownership & initiative.

Additional Locations :

• India

• India