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Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Director, Cyber and Intelligence (Product Management, Fraud &Risk, Safety & Security)
Director, Cyber and Intelligence – Market Product Management
The Cyber and Intelligence (C&I) Solutions team is responsible for MasterCard’s safety and security related product development efforts to protect the integrity of the electronic payment system as well as ensure payments are convenient yet secure. The products are primarily focused at authentication, fraud prevention, risk mitigation and dispute resolution across all payment channels as well as all stakeholders; issuers, acquirers, merchants, processors and consumers.
Overview
The Director, Product Development, will have responsibility for deployment and integration of fraud risk management solutions into the South Asia regional initiatives. The Business Leader will work closely with Regional and Global C&I Product owners as well as regional management and account teams to determine market needs and define product solutions. He/she will leverage opportunities to utilize MasterCard risk solutions and strategies to differentiate the MasterCard offering and support local market processing and brand initiatives.
The position will report into SA Head of C&I and the Regional Head of C&I and focus on the suite of ESS security products and the ongoing management and enhancements of key products within each segment, and the marketing and distribution of products.
• Can you develop and articulate, to internal and external audiences including our issuer, merchant and acquirer partners, thought leadership on current fraud trends in customer needs, best practices, implications for product rollouts, and future product opportunities?
• Do you have a proven track record of executing strategy successfully against measurable objectives?
• Can you work in in a diverse cross functional environment with limited support?
Role
• Work with Regional C&I team to create and implement the strategies for the South Asia Division, including deep analysis of all market drivers and development of a fully syndicated set of achievable recommendations for next 3-5 years.
• Working closely with regional teams to identify and execute product enhancements and new product constructs to drive additional revenue opportunities. These efforts include ideation, concept validation, business case development, creation of associated pricing and other market readiness activities
• Demonstrate thought-leadership, product/technology development expertise and strong project management skills in the integration of technology into new product and service solutions.
• Foster and maintain a close partnership with region sales teams to drive the commercialization of new benefits and services for issuers, acquirers and merchants to create the integrated marketing and sales approach.
• Understand the required product functionality and features, and commercialization of products in consultation with internal stakeholders (i.e., product sales, customer delivery, relationship managers, O&T, Legal, Franchise, etc.) external customers and third parties.
• Build relationships with other MasterCard product teams, MasterCard Advisors, regional sales teams, account leads and key customers to garner feedback and drive ongoing development and associated revenue opportunities of fraud processing products.
• Manage performance of MasterCard’s Risk solutions, and identify “Leading with Services” (LWS) opportunities with issuers, acquirers and merchants, delivered through the ESS team or MasterCard Advisors.
• Understand the required product functionality and features, and commercialization of products in consultation with internal stakeholders (i.e., product sales, customer delivery, relationship managers, O&T, Legal, Franchise, etc.) external customers and third parties.
• Ensure accurate and timely budget tracking and forecasting.
• Monitor and evaluate product performance; ability to locate and use relevant data to support performance measurement, tracking, and product insights. Assist with the implementation of a new product management excellence (PME) discipline from corporate GP&S group into team.
All About You
• This position requires a highly collaborative and self driven individual who will need to manage relationships across multiple functional areas, regions and executives- at times remotely with limited supervisory support.
• Cross-functional team leadership experience managing multiple, complex projects concurrently and delivering timely results under tight timelines
• Knowledge of processing industry, fraud and authentication products and the broader ecosystem understanding of competitive landscape and industry trends a plus
• Excellent analytical and problem solving skills with an ability to identify key issues, structure analysis and synthesize large amounts of data, and provide recommendations effectively
• Strong interpersonal and leadership skills to influence and build credibility; team oriented, collaborative, diplomatic, and flexible
• Personal presence and ability to clearly communicate compelling messages to senior management and business partners
• Technology savvy; close collaboration with Operations and Technology and future processing businesses
• Ability to embrace complexity, but deliver/articulate simplicity
• Advanced degree helpful.
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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Abide by Mastercard’s security policies and practices;
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Ensure the confidentiality and integrity of the information being accessed;
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Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Requisition ID: R-160526
