Media.net Looking for Customer Success Associate at Bangalore Full Time

We have a global footprint of offices spread across New York, Los Angeles, Dubai, Mumbai, Bangalore, Zurich, Frankfurt, etc.

Customer Success Associate is responsible for ensuring that a company’s customers are satisfied with its products and services. They must have excellent communication and customer service skills in order to build strong relationships with customers and help resolve any issues they may have. A customer success associate must be able to work independently and be highly organized in order to manage their time and workload efficiently.

Key responsibilities:

1. Being the first point of contact for customers/publishers and handling all customer inquiries
2. Building relationships with customers and ensuring they are satisfied with the company’s products and services
3. Assisting customers with any issues or problems they have
4. Providing customer support via phone, email, and live chat
5. Answering customer questions and providing information about the company’s products and services
6. Making recommendations to customers about the company’s products and services
7. Recording customer feedback and suggestions

Requirements & Skills:

1. Excellent communication skills
2. Strong customer service skills
3. Organization skills and ability to work independently
4. Ability to multitask and handle multiple customer inquiries at once
5. Patience and ability to stay calm under pressure
6. Problem-solving skills
7. Ability to upsell and cross-sell products and services

1. Freshers- 2023 graduates with an engineering background

2. Good oral and written communication

Annual CTC: ₹ 4,00,000 – 4,50,000 /year