Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
IT FMS services and support to end-user computing environment Call response, user validation, and acknowledge the request from user Work with Landis+Gyr or other service providers as required, to facilitate information sharing, resolution, and communication around incidents affecting multiple end users. Daily, Weekly and Monthly MIS reports followed by the quarterly report for review purposes (excel sheet/PowerPoint / extracted reports from GLITCH, (Landis+Gyr IT Service Desk system) to report end-user incidents) Vendor Coordination – call logging and follow-ups with OEMs / system integrators / local IT vendors / Telecom and Internet service providers for IT services & Infrastructure) Asset management services – On every IMAC of HW/SW/Licenses, the asset database must to updated (Either in excel / GLITCH / Asset management tool as may be provided and instructed) Updating the IT inventory records based on data received Installation/ Re-installation of OS, standard application, mail configuration and changes to desktops and laptops (and associated peripherals) and printers. Disconnects and reconnects of equipment associated with associate moves. Mail client configuration and installation of standard software. Will remotely install standard software where possible on end user workstations to avoiding routing requests and desk side visits. Desk side Support: OS installation, standard application installation, mail configuration, printer configuration, Patch installation, Antivirus Installation and updation, local and remote workstation connectivity etc. LAN/WAN Support: this support is limited to monitoring and troubleshooting as per Landis+Gyr IT guidelines and assistance.Upgrading the end user OS, deploying encryption, upgrading end user software to improve the productivity / efficiency of the users.
Job Type: Full-time
Salary: Up to ₹38,000.00 per month
