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The company
Mpower `s borderless loans enables students from around the world to realize their full academic & career potential by attending top universities in nAmerica- the u.s and canada.
As a mission-oriented fintech / edtech company, backed by over $50 million of equity capital and $200m in loan capital, we move extremely fast and leverage the latest technologies, global best practices, and heavy analytics to tackle one of the biggest challenges in financial inclusion.
Our global team is composed of ex-management consultants, financial services and technology professionals, and other experts in their respective fieldsWe work hard, have fun, and believe greatly in our causeFor us, mpower`s mission of making this mission is personal.
As a member of our team, you`ll be challenged to think quickly, act autonomously, and constantly grow, creatively in an environment where fast change and exponential growth is the normIdeation and implementation happens very quicklyWe value feedback and emphasize personal and professional development by providing the resources you need to further your skills and grow with the companyMpower is committed to cultivating your strengths and curiosity and helping you make an immediate impact.
Mpower has been named one of the best fintechs to work for by american banker for 2018, 2019, 2020, and 2021We pride ourselves in being a `growth company for grown-ups`, where there are no pool tables but there are great health, education, and maternity/paternity benefits insteadOur team diversity has been recognized as well; we`re one of the most diverse staff in the world in terms of nationality, gender, religion, age, sexual orientation, and educational backgrounds.
This is a full-time position based in bangalore, india
The role
You will lead mpower`s team of underwriters and be responsible for processing loan applications based on established eligibility and underwriting guidelinesYour high attention to detail and commitment to our mission will help make sure each applicant gets full and proper consideration through our loan application processThis includes, but is not limited to:
Supervising operations to ensure consistency across shifts, accountability of team members and high quality support for both customers and team members
Coaching and mentoring team members to achieve targets and other kpis that drive mpower`s growth, while ensuring consistency and accuracy
Identifying and crafting recommendations for policy enhancements
Designing, producing, and maintaining reports and analyses, including deriving insights to drive improvements through training, process optimization, and automation of underwriting processes and procedures
Partnering with mpower`s global tech, credit, and operations teams to troubleshoot and optimize application and and implement process improvements
Analyzing borrower data and trends while bringing a continuous improvement mindset to deliver a better student borrower experience, improve credit performance, and scale our operations
The qualifications
Bachelor`s degree, or higher, preferably in business administration, finance or related field
At least 5+ years of managing a team focused on loan processing, underwriting, or documentation verification in a fast-paced environment, ideally in a consumer lending business
10+ years of hands-on experience managing consumer financial products.
Understanding of banking, lending, financial services or personal finance with the ability to learn and adapt quickly
Keen people management with a focus on mentorship and professional development
Customer service orientation with an innate sense of service and empathy for others
Outstanding written and verbal communication skills
Exceptional organizational skills and attention to detail
Passionate about analytics and tech savvy
A passion for financial inclusion and access to higher education is a must, as well as comfort working with a global team across multiple-time zones and sites!
In addition, you should be comfortable working in a fast growth environment, meaning a small agile team, fast-evolving roles and responsibilities, variable workload and tight deadlines, a high degree of autonomy, and 80-20 everything.
Hiring insights
Job activity
Posted 6 days ago
