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- Achieve SLAs and meet process requirements.
- Responsible for end-to-end delivery to our customers.
- Conducting kick-off meetings and client collaborations.
- Accountable for support provided to both existing and new customers.
- Query management
- Application support
- Constant coordination with Business Partners for on-time deliverables.
- Managing day-to-day Service Delivery operations
- Facilitate Onboarding Business Partner setup in ERP.
- Work with AP and facilitating Partners’ payment setup.
- Maintenance of Tracker to monitor changes.
- Support – Agreements and Contracts modifications.
. Analytics and logical report building.
. Automation of process wherever necessary
Key Skill set:
- Communication Skills.
- People Skills
- Customer Service Skills.
- Collaboration Skills.
- Problem-Solving Skills.
- Analytical and MS tools -Must
- Project management or APM ( Preferred)
- Change management (Preferred)
- PR /PO process knowledge
- Contracts / Agreement / Amendments- creation / modifications.
Nuance offers a compelling and rewarding work environment. We offer market competitive salaries,
bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically
challenging work environment. Join our dynamic, entrepreneurial team and become part of our
continuing success.
bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically
challenging work environment. Join our dynamic, entrepreneurial team and become part of our
continuing success.
