Location: Bangalore
Job Title: Channel Operations Analyst
General Description
Role and Responsibilities
This individual would be providing Partner Portal support and assistance in resolving Partner Queries worldwide.
Assistance to Channel reps, Partners with Onboarding process
Partner Application Management (manage agreements, update SFDC, Partner Portal access)
Deal Registration and Opportunity process management worldwide
Support partner helpdesk for all partner related queries (i.e. on-boarding, Access Issues, Agreements, etc.,)
Work on process enhancements, improve current systems and processes to increase efficiency.
Maintaining Deal Registration Approval workflow and assignment rules worldwide.
Partners/Distributor validation and cleanup in Marketo and SFDC worldwide
Channel Accounts & Contact management and various project support as per business needs
Adhoc reporting and analysis such as PID, Channel Bookings etc.
Experience Required:
0- 2 years of industry experience in a Partner/Channel Operations environment
Strong database and MS – office skills. Ability to learn systems quickly
Experience using SalesForce.com and Partner Portal tool like Relayware
Excellent verbal and written communication skills, organizational abilities and proven attention to detail
Knowledge of working with global teams & processes
A self-starter, able to manage multiple tasks at once and the ability to work with minimal direction
Preferred Systems Knowledge and experience:
· Partner Portal management
· Salesforce.com (SFDC)
· Excel
· DB Management tools
· PowerPoint
Educational Requirement:
Bachelor’s degree is mandatory
Shift timings
Candidate should be willing to work in flexible shifts including night shift as per business needs.