Offload Process Private Limited Hiring for CUSTOMER SUPPORT AUSTRALIAN VOICE PROCESS, BANGALORE Work From Office Only Job at Bangalore Full Time

Company Description
Offload Process PVT Ltd is International BPO servicing mainly Australian-based clients and now expanding to the US & UK markets. We provide services like quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, or internal processes like accounts, bookkeeping, after-sale support, technical support, customer service, data entry, status follow-up with supplier’s subcontractors, managing appointments. Other services offered are Search Engine Optimization, Social Media Marketing & Google AdWords

Job Summary
We are hiring experienced candidates for our International Outbound Process (Australia) Work From Office only .International Voice Experience a Must
Designation: Customer Service Executive (International Process)

Responsibilities and Duties

• Good communication skills & Patience
• Need to respond to the calls from Clients Also to call back to resolve their product issues
• Build rapport, listen, clarify and manage the conversational flow
• Manage upset customers, conflicts and challenging situations Deliver outstanding service
• Monitor the tickets queue and ensure that the tickets are addressed within the agreed time frame
• Excellent time management and organization skills
• Monitor the ticketing system for the tickets queue in order to provision or revoke system or application access
• Provisioning administrator roles whichever requested by the customer in various applications
• Ensure that the documented process is followed without any deviation

• Participate in the off-shore weekly/monthly status calls and training calls
• Understand, interpret, reproduce, and diagnose customer problems. Perform Root cause Analysis
• Teach solutions to customers.
• Communicate clearly and precisely with customers in written and verbal form, and maintain accurate and timely records in the case tracking system.
• Work with members of other departments/teams to resolve product issues escalating issues as necessary
• Configure customer products to meet requirements
• Good Team Player

Key Skills
Customer Support, Customer Service, Excel, Microsoft Office, Microsoft Word, Microsoft Outlook, INTERNATIONAL VOICE

Required Experience and Qualifications

• Any Graduate /Under Graduate
• Proficient in handling MS Office tools
• Very good communication skills in English.
• Since the client is based in Australia , one needs to flexible about early morning time shift.

Benefits
Fixed Salary will be paid on the first of every month.
Location: Bangalore
Salary: 2.5 to 4.8 LPA
Experience: 1-6 years in a similar role is mandatory

Workweek : Monday to Friday, 6:30AM – 3:30 PM and Saturday 8:30 AM – 2:30PM
Industry: Solar, Electrical engineering, Technical Support, Customer support, BPO
Role: Customer Service Executive (International Process)
Interested candidates, please email your resume with a cover letter

Job Type: Full-time

Salary: ₹20,000.00 – ₹38,000.00 per month

Schedule:

• Morning shift

Speak with the employer
+91 90368 93374