Oracle Hiring for Siebel Admin Job at Gurgaon Full Time

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Senior Systems Engineer, you will interface with the customer’s IT staff on a regular basis. Either at the client’s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.

Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor’s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle’s core products, applications, and tools is important.

Job description

Purpose Of Role:

As part of the Siebel Delivery team, candidate will be involved in Siebel Application Environment Administration and Management of Siebel Environments UAT/ PREPROD/PROD. Candidate should be able to manage deliveries effectively and work on post-delivery issue investigation and subsequent fixes and/or suggestion for Siebel Delivery Teams.

Candidate should be able to work independently and demonstrate ability to work on all aspects of Siebel administration/ Environment Management. Scripting knowledge on UNIX or batch programming will be an added advantage. Candidate should be open to work at a customer site in India whenever required.

Candidate should have at least 5-8 years of experience in Siebel and should have dedicated experience of 5 years in Siebel Admin Area and should be able to coach and support less experienced team members.

Candidate should have good English speaking , writing and reporting skills.

Technical Skills:

• Languages : Basic knowledge of SQL , PL/SQL, Batch Scripting, Unix Shell Scripting
• RDBMS : Oracle/SQL Server
• Applications Servers : Siebel on Windows Mandatory
• Good to have exposure on Unix platform optional

Personal specification

Knowledge / experience

Mandatory:

• Install, upgrade and apply patch updates for Siebel application
• Manage and monitor project environments (several environments from development to UAT)
• Performs administration tasks (jobs administration, users administration, troubleshooting, components monitoring, setup environments, etc.)
• Deploy application (LOV, SRF, Repository, Web services, etc.) and contribute to migration preparation and tasks
• Performs configuration, change management and maintain environments in operational condition
• Participate to full architecture design, implementation and enhancement
• Participate with the Technical Architect during project design stage to consult on technology changes that will impact work processes (for business users) and architecture/environment changes
• Participate with Technical Architect, DBAs and development team in defining and validate user requirements (technical), coordinating system updates, installing upgrades and patches
• Single Sign On
• Configuring & managing Workflow Management component group. Create WF monitor agents as per requirement
• Integrating other applications with Siebel. Mainly OBIEE/BIP/ Web Methods. This includes configuring symbolic urls, WSDL imports/exports etc
• Proactively identifying the issues (specially related to performance) and providing the necessary solutions.
• Co-Ordination with Network/Computer Management/ Database Administration team for Connectivity, Patch Update, Upgrade and Data backup activities.
• Status update to the stakeholders on the Siebel and Application Performance and Monitoring.
• Working Knowledge of any Cloud (AWSMS AzureOCI)
• Installing and configuring BIP server/Need to have a thorough understating of security and performance aspects related to Siebel Server configurations Understanding of BIP server management.
• Good written and oral communication skills (English required).
• Good interpersonal skills, with a focus on listening and questioning skills.
• Ability to absorb and retain information quickly.
• Proven analytical and problem-solving abilities

Desirable:

• Proven ability to function well in a team environment.
• Must be proactive, self-directed, self-motivated, detailed, quick learner and organized.
• Excellent analytical, debugging and interpersonal skills.
• DevOps

Educational Requirements

Mandatory:

• B.E./ B.Tech or MCA in Computers/ Information Technology or related discipline
• Good to have Siebel Certification in Siebel 8.0/8.1