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Oracle Looking For Advanced Customer Services-Oracle SAAS – Fusion Finance Functional Analyst at MUMBAI, India Full Time

Job Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Responsibilities

About Oracle Advanced Customer Services

Who better to support Oracle…than Oracle? https://www.oracle.com/support/advanced-customer-services/

With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Advanced Customer Services helps them embrace the right technology to shape their future and achieve more.

When business continuity is crucial and you need mission-critical support, Oracle Advanced Customer Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack—from applications, middleware, and database to servers, storage, and network devices.

Oracle Advanced Customer Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues.

Advanced Customer Services-Oracle SAAS – Fusion Finance Functional Analyst

Position Overview:

We are looking for Oracle Fusion Finance Functional Consultant with Overall 7 to 15 years of IT experience with at least 5 years of Fusion experience and remaining years of Finance/ERP domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required as our customers are spread across various countries. Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities. We are looking for a Functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.

  • Position is for a Functional Support Professional, preferably with implementation background in Oracle Cloud Financial Applications.

  • Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional issues of complex and critical service requests. The focus of this position is to provide Customer Service on a Functional level and to ultimately drive complete and total resolution of each issue reported by customer.

  • Position is for a Support Analyst with a background in Oracle SAAS Suite of products

  • Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

  • The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

  • It an opportunity to work with Cloud and On Premise customers. This work includes:

  • Work directly with Customers for

  • Advising on complex use of Oracle products

  • Resolving highly complex and mission-critical issues

  • Serve as Situation Manager on highly sensitive issues

  • Formal mentoring for promoting the technical and professional development of others

  • Creation/review of Knowledge Articles

Qualifications: Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).

  • Must have Skills

  • 5+ Years relevant working Experience with 4 + Years in Fusion Finance / ERP and EBS Finance Experience

  • Primary Module Skill Required

Implementation/Support experience on Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA

Candidate must have hands on experience minimum in any of the following 5 modules – Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA.

Job Description

  • Should have 5+ years of experience in Oracle Finance/ERP Cloud implementation & support.

  • Should have worked in 3 or more Oracle ERP/Finance Cloud implementation or support projects as a Functional consultant.

  • Should have Strong Financials business processes knowledge and concepts.

  • Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.

  • Technically good Skills in SQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows.

  • Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.

  • Strong problem solving skills.

  • Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.

  • Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.

  • Strong team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.

  • Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

  • High flexibility so you remain agile in a fast changing business and organizational environment.

  • Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.

  • Should have excellent communication, Project/stakeholder/team management skills and experience.

  • Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.

Job Responsibilities:

  • The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are – high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

  • Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios

  • Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

  • Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis

  • Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts

  • Conduct training and knowledge sharing sessions

  • Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.

  • Should have knowledge of localizations

  • Knowledge on Security setup would an added advantage.

  • Must have very good communication skills , Must be a team player, willing to learn new technologies

  • Must work in rotational shifts INCLUDING night shifts

  • Experience and Expertise in one of the following areas is seen as an advantage:

  • XML

  • Java, J2EE and Oracle ADF

  • SOA and Web Services

  • PL/SQL, Forms , Reports , Unix Shell Scripts

  • Discoverer , Workflow, BI Publisher / OTBI Reports

  • Java / JSP

  • Web ADI ,OAF , ADF

  • PaaS Integrations, OIC, SOA, Web Services

  • Javascript, jQuery, KnockoutJS, NodeJS , HTML, CSS, python

  • HCM Extract , HDL File Transfers

Others

  • Exhibit effective analytical skills & organizational skills

  • Good command over spoken & written English

  • Interact directly with customers and follows through on all assignments and takes ownership of customer issues

  • Seeks innovative ways to improve the process of delivering solutions to customers

  • Strong written and verbal English communication skills; multi-lingual a plus

  • Self driven and result oriented

  • Strong problem solving/analytical skills

  • Strong customer support and relation skills

  • Effective communication (verbal and written)

  • Focus on relationships (internal and external)

  • Strong willingness to learn new things and share them with others

  • Influencing/negotiating

  • Team player

  • Customer focused

  • Confident and decisive

  • Values Expertise (maintaining professional expertise in own discipline)

  • Enthusiasm

  • Flexibility

  • Organizational skills

  • Values and enjoys coaching/knowledge transfer ability

  • Values and enjoys teaching technical courses

Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.

About Us

Diversity and Inclusion:

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer

Job Overview

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  • Job Title: Oracle Looking For Advanced Customer Services-Oracle SAAS – Fusion Finance Functional Analyst at MUMBAI, India
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