Provides programs to improve operational efficiency, consistency, and compliance in support of the organization’s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience.
APAC Business Services Analyst
Main objective of the job :
As a member of Business Services team, the APAC Business Services Analyst will be responsible for the overall management of the sales territories for a specific Sales Business Unit. The BS Analyst is positioned as an expert in setting up territories and a business partner for the Sales Org ready to provide support and advice at the highest professional standards to any territory related matter. A sales territory is defined as the customer base a sales representative is responsible to sell to.
The position requires development of thorough knowledge of country/region sales model and ability to understand the role territories play in the business throughout the entire sales cycle.
Administer APAC Sales Territories in Oracle’s CRM system:
Works with Sales and local Ops to administer territories (account movement, solving gaps and overlaps, x-LoB alignment). Mostly done via email and phone
Sets up joiners/leavers in territories and Forecast hierarchy; allocates new accounts in sales rep’s territory according to Go To Market model
Sets territories for newly acquired companies based on Corporate Go To Market and Sales Management strategy
Engages in Territory Planning with Sales Leadership and Field Ops, builds new fiscal year’s territories according to approved Sales Model and local country policies, for all the supported lines of business
Provides support to Sales Reps/Managers and Field Operations to questions/issues related to territory definitions and territory assignments on sales accounts/opportunities
Owns and monitors the Territory Quality KPIs for his/her respective sales group, investigates and rectifies any incorrect setups
Works with Field Ops to Communicate/Reinforce the Corporate and regional guidelines, rules and best practices
Develops strong knowledge of country specifics and Sales Business Unit’s Go-to-Market/Sales Model
Participates in territory related User Acceptance Tests (UATs) of new features/systems, supporting the territory management process
Excellent communication skills, both written and verbal in English. Any other language is a plus.
At least 3 years experience in a customer service environment.
Strong computer skills (MS Office, advanced knowledge of Excel).
Ability to manage multiple projects simultaneously and prioritize tasks.
Attention to details, flexibility and delivering accurate results when working under pressure.
Capable of adapting to changing priorities and good time management skills.
Demonstrates customer service ethos, excellent interpersonal and communication skills.
Advanced knowledge of another language (except English) is a plus.
Diversity and Inclusion:
An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.
Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.
At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.
That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.
Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer