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Job Description
Leads small to medium scale projects from initiation through delivery focused on new feature, service, product or system.
Drives team processes or a feature area within a team. The scope of influence is usually limited to the immediate team.
Gathers business requirements, documents functional and/or design specifications, identifies appropriate resources needed, assembles the right project team, assigns responsibilities, develops milestones and launch schedule to ensure timely and successful launch.
Contributes cross-functionally, assesses and managements risks, measures and reports on progress, anticipates and resolves bottlenecks, escalates as appropriate, makes trade offs, balances business needs with technical constraints, and drives program deliverables.
As a Queue Manager you will work as traffic control for the Customer Notifications queue. Quickly view, triage and assign requests as they come in.
To possess strong problem solving, analytical and time management skills, should also be able to apply organizational, critical thinking and oral and written communication skills.
All investigation efforts, meetings, and conference calls that need customer notice must be led, driven, facilitated, and chaired. Forming collaborative action plans with specific actions, roles, and deadlines, and ensuring that these are completed following the triage of initial communications with the approval of LSE determination, as well as following the Field briefing and status post updates within the SLA for communicating with customers. During a Severity 1 bridge, the verbiage is approved by the M6 or higher management. Follow the continued communications until mitigation and resolution are achieved.
Drives a feature area or process within a team, facilitating design, planning and execution of the team’s duties: setting and ensuring milestones and goals are hit.
Owns the communications within the team autonomously and drives the communications across partner teams with coaching and support.
Drives clearly defined intra-team issues to resolution with support.
Career Level – IC2
Responsibilities
Leads small to medium scale projects from initiation through delivery focused on new feature, service, product or system.
Drives team processes or a feature area within a team. The scope of influence is usually limited to the immediate team.
Gathers business requirements, documents functional and/or design specifications, identifies appropriate resources needed, assembles the right project team, assigns responsibilities, develops milestones and launch schedule to ensure timely and successful launch.
Contributes cross-functionally, assesses and managements risks, measures and reports on progress, anticipates and resolves bottlenecks, escalates as appropriate, makes trade offs, balances business needs with technical constraints, and drives program deliverables.
As a Queue Manager you will work as traffic control for the Customer Notifications queue. Quickly view, triage and assign requests as they come in.
To possess strong problem solving, analytical and time management skills, should also be able to apply organizational, critical thinking and oral and written communication skills.
All investigation efforts, meetings, and conference calls that need customer notice must be led, driven, facilitated, and chaired. Forming collaborative action plans with specific actions, roles, and deadlines, and ensuring that these are completed following the triage of initial communications with the approval of LSE determination, as well as following the Field briefing and status post updates within the SLA for communicating with customers. During a Severity 1 bridge, the verbiage is approved by the M6 or higher management. Follow the continued communications until mitigation and resolution are achieved.
Drives a feature area or process within a team, facilitating design, planning and execution of the team’s duties: setting and ensuring milestones and goals are hit.
Owns the communications within the team autonomously and drives the communications across partner teams with coaching and support.
Drives clearly defined intra-team issues to resolution with support.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer
