To be successful in this role, you should have excellent communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company’s policy and services. This will help you to troubleshoot any issue faced by the clients faster.
1. Make and attend phone calls – inbound and outbound calls.
2. Provide the required information to the customers
3. Resolve queries regarding the services of the company
4. Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible
5. Maintain database by updating customer information on daily basis
1. Those who are from or open to relocate to Mumbai and neighboring cities
Bachelor degree- Graduates Only
Rotational shifts- Night shift for Males. Rotational Week offs.
Proficient in English with excellent communication and interpersonal skills
Knowledge of MS Office-Excel and Emails
Efficient in achieving targets
Should be a team player
Good decision making abilities
Annual CTC: ₹ 2,16,000 – 3,00,000 /year
PHS has created benchmarks in the industry with its focus on quality customer service and expertise in claims management with emphasis on checking fraud and abuse. It operates in 130+ locations in India touching many lives each day with its bouquet of services.