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We are looking for Customer Service Representatives to join our Customer Services team. Your primary role is to provide assistance to our clients through phone calls and emails. You are responsible for answering their queries efficiently and in a timely manner. You will provide all the necessary information to the clients while adhering to our company policy and procedures.
To be successful in this role, you should have excellent communication skills to handle all types of customers. In addition to this, you should have proficient knowledge of our company’s policy and services. This will help you to troubleshoot any issue faced by the clients faster.
Responsibilities –
1. Make and attend phone calls – inbound and outbound calls.
2. Provide the required information to the customers
3. Resolve queries regarding the services of the company
4. Provide excellent services and ensure customer satisfaction by solving customer queries as soon as possible
5. Maintain database by updating customer information on daily basis
1. Those who are from or open to relocate to Mumbai and neighboring cities
Bachelor degree- Graduates Only
Rotational shifts- Night shift for Males. Rotational Week offs.
Proficient in English with excellent communication and interpersonal skills
Knowledge of MS Office-Excel and Emails
Efficient in achieving targets
Should be a team player
Good decision making abilities
Annual CTC: ₹ 2,16,000 – 3,00,000 /year
Paramount Health Services & Insurance TPA Pvt. Ltd. (PHS) began its journey in 1996. In 2002, it acquired a license from Insurance Regulatory and Development Authority (IRDAI no: 006), to act as a TPA, when the concept of TPA was at a very nascent stage. Today, it is one of India’s leading Third Party Administrators (TPA).
PHS has created benchmarks in the industry with its focus on quality customer service and expertise in claims management with emphasis on checking fraud and abuse. It operates in 130+ locations in India touching many lives each day with its bouquet of services.
