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As a Customer Service Representative at Rentrip’s Ghaziabad office, you will be the first point of contact for our customers. Your primary responsibility will be to ensure an exceptional rental experience by addressing customer inquiries, resolving issues, and providing outstanding service. You will play a crucial role in maintaining and enhancing our customer relationships.
Key Responsibilities:
Customer Assistance: Respond promptly and professionally to customer inquiries via phone, email, and in-person visits, providing accurate information about our rental services, pricing, and availability.
Reservation Management: Assist customers in making and modifying reservations, ensuring accuracy and efficiency in the booking process.
Issue Resolution: Resolve customer complaints, concerns, and issues in a timely and satisfactory manner, striving for first-contact resolution whenever possible.
Product Knowledge: Maintain a deep understanding of Rentrip’s rental offerings, policies, and procedures to effectively assist customers.
Quality Assurance: Ensure that all interactions with customers align with Rentrip’s customer service standards and guidelines.
Feedback Collection: Gather customer feedback to identify areas for improvement in our services and share insights with the management team.
Collaboration: Collaborate with other team members, including operations and maintenance staff, to address customer needs and resolve issues efficiently.
Experience : 0 – 6 Years
No. of Openings : 2
Education : Any Bachelor Degree
Role : Customer Service Executive
Industry Type : Call Centre / BPO / KPO / ITES / LPO
Gender : [ Male / Female ]
Job Country : India
