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About you
We are looking for an inspirational leader and performance driven profile, ready to lead the business service center india @ gurugram.
Your passion lies in engaging and developing your team to achieve outstanding results
To provide consistent service level and flawless execution
You have the sense of urgency and analytical skills that can provide forward-thinking solutions with a holistic view
You have a positive mindset, and strong decision-making ability
You are interested in digitalization and automation initiatives
In addition, you have:
Strong experience in the function and leadership role desirable
University degree in the field of finance, economics, business administration, and engineering or similar at any university of applied sciences
Strong expertise in ms office (excel, power point, power bi, teams)
Excellent knowledge in english
Good understanding of business processes
About the job
As a business service center leader, you will translate service demands and process governance guidelines from various processes, such as order to cash, record to report and purchase to pay, among others, into efficient execution through a strong regional team to guarantee service level performanceYour focus lies on providing robust problem-solving support, sense of urgency and customer-centric mindset to drive the team performance.
Your tasks will include:
Collaborate closely with global process owners (gpos) and the ibs business partner to understand our internal clients’ challenges and needs as well as process governance
Accountable for continuous improvement of current services provided
Manage execution of services and monitoring delivery according to agreed service levels
Track performance kpis/okrs tracking and their respective action plans, whenever applicable
Prepare ad-hoc analysis and executive presentations
Team development, people strategy and routine management, including area budget
Do you recognize yourself in this role?
We are looking forward to your online application! please upload your resume including your personal profile via our career pageApplications via e-mail will not be taken into consideration.
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Posted 30+ days ago
