Rimini Street, Inc Looking For Senior Support Engineer – Oracle Financial Technology at Hyderabad, India Full Time

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. To date, more than 4,000 Fortune 500, Fortune Global 100, midmarket, public sector and other organizations from a broad range of industries have relied on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Senior Support Engineer – Oracle Financial Technology. This position is based in India.

We’re building something special at Rimini Street. A company where people care about each other and trust each other to do the right thing. A company where highly intelligent and talented people come together to do challenging and meaningful work that makes a real difference to our clients, ending each day with a sense of achievement and balance in their lives.

Position Summary

The role of the Senior Support Engineer – Oracle Financial Technology is to provide exceptional remote-based support for mission-critical Oracle Middleware and E-Business Suite Products such as Flexcube and Financial Services Analytical Applications as part of our global customer support team. This role requires a candidate with deep technical experience in the Financial Industry.

Essential Duties & Responsibilities

• Solve complex customer issues using your expert knowledge of Oracle FlexCube and Oracle Financial Services Analytical Applications.

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of Oracle EBS applications functionality and tech stack technology

• Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high-quality customer experience

• Provide remote-based support all Oracle technology products.

• Support client customizations, advising on upgrades and implementations

• Understand and resolve complex application security issues and upgrades with Java and TLS.

• Have expert level knowledge of the UNIX/Linux and Windows operating systems.

• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

• Collaborate with team members in a virtual team environment to extend field experience to different client situations

• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

• Other job related duties and responsibilities may be assigned from time to time.

Minimal Qualifications

Education

• Bachelor Degree in Computer Science or related field or equivalent experience

  Experience

• 10+ years industry experience in technical support of Oracle FlexCube and Oracle Financial Services Analytical Applications

• 10+ years relevant Oracle Apps DBA experience spanning EBS 11i, R12.1 and R12.2

• 5+ years direct support of Oracle application end-users in a Financial Services environment.

• Expertise in all major versions of Oracle technology stack including Database, iAS, Forms, Reports, Enterprise Manager, SOA, WebLogic and 10g AS

• Hands-on operational expertise as an Oracle Apps DBA, with technology including RAC, Dataguard, High Availability and Backup/Recovery

• Expertise with Oracle EBS and Oracle Databases, including full life-cycle implementation experience, configuration and administration of the application

• Expertise in performance tuning across the entire stack

• Must have implemented SOA Gateway, OBIEE and Webcenter integrations with Ebuiness suite R12.1 and R12.2.

• Must have Oracle SSO (or OAM) and OID integration with Ebusiness suite 11i , R12 and R12.2. This includes WNA (Active Directory) integration.

• Knowledge of Oracle maintenance/patching mechanics and EBS architecture (adadmin, adop, adpatch etc)

• Upgrade from 12.1 to 12.2.x.

• Cross Platform migration experience of E-business suite Applications.

• RAC to Non-RAC. Single node to RAC database conversion exposure required.

• Deep troubleshooting skills in Oracle databases: 10g to 19c.

• Demonstrable history solving complex problems across multiple modules

Skills

• Must have deep performance tuning skills with practical exposure to Oracle performance tuning tools like awr, addm, ash, sqlt, oradebug, sql trace, sql monitor, oem, sql plan management.

• Must have technical knowledge of Oracle FlexCube and Oracle Financial Services Analytical Applications.

• Must have practical exposure to OS utilities like vmstat, top, iotop, sar, netstat, strace, iostat, tcpdump, wireshark.

• Must have strong SQL tuning skills.

• Must have a deep knowledge on EBS technology products ( like WF, Alerts concurrent etc) on a HA/MAA architectures.

• Knowledge on Oracle middleware products such as 10g AS and Weblogic.

• Superb trouble-shooting skills and tenacity in problem solving Weblogic performance issues.

• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

• Strong knowledge of key application functionality, tables and relationships

• Deep knowledge of Oracle EBS customization/extension methodologies

• Excellent database performance tuning.

• Excellent interpersonal, presentation and communication skills – verbal & written

• Attention to detail and the ability to learn quickly

• Extreme focus on Client satisfaction

• Ability to work calmly and professionally in high pressure situations

• The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

• Experience with administration, installation and/or debug of other Oracle Technology components would be an advantage such as OBIEE, Webcenter , Golden Gate. Knowledge of any of these products would be a bonus.

• A consulting background, while not mandatory, would be useful

• Experience with localizations and global implementations would be an advantage

• Fluency in a second language (preferably Japanese, Korean, Chinese, French, German, or Spanish), while not mandatory, would be highly regarded.

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

Be Treated Like the Best

• Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience

• No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success

• Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events

• We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation

• All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

• Trading on Nasdaq under ticker symbol RMNI since October 2017

• Added to the US Russell 2000® Index in 2018

• Over 2,000 active clients, including 100 of the Fortune 500 and Global 100

• 2019 fiscal year revenue of $281.1 million, up 10.9% year over year

• Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019

• Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

• Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service

• Honored with two gold Stevie awards for Company of the Year in 2019,

• The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year

In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Job ID: 2022-9852

Street: 1st Floor, Tower A, Phase II

Post End Date: 4/30/2022