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Job details
Job type full-time
Full job description
Description
Semarchy is hiring a solutions architectThe right candidate for this position will be well versed in master data management, and have exceptional sql language and database skillsIn addition, the role requires a solid understanding of master data management, and data management experience with data governance and quality.
This role will drive the onboarding of customers during their initial deployment through to a successful go-live, either directly with customers or via the semarchy partner networkPost implementation, the solutions architect will also provide a number of pre-packaged services using the semarchy consulting delivery methodologyIn order to provide expertise in the semarchy unified data platform, the right candidate will provide functional design guidance as well as guidance on release management (planing, readiness)We are looking for motivated team players, who enjoy working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, building relationships, has excellent collaboration skills, is able to learn new technologies quickly and uses their time efficiently.
You will be part of the technical services team within the customer success groupYou will be working closely with sales engineers, technical consultants, customer success managers, support engineers, and product managers at semarchyThis role is a hybrid opportunity in the new delhi region
Requirements
B tech./b.eDegree or equivalent experience in information technology, computer engineering, computer science or related areas
5+ years experience working with data and relational databases in a similar customer-facing role (solution architect, technical account manager, technical consultant, etc.)
Knowledge of database and sql are a must-have, experience with analytics, and business intelligence solutions, or master data management tools is a big plus
Solid understanding of traditional etl and service-oriented architecture
Solid cloud experience (aws, azure, gcp, hybrid, private, etc.)
Solid technical backgroundImportant technologies include: sql – java – linux
Passion for the job and working in a customer-focused environment
Ability to forge strong, long-lasting relationships with senior executives
Ability to creatively explain and present complex concepts
Ability to work independently and swiftly learn new and apply technologies to various business challenges
Customer-oriented and able to meet deadlines in a friendly and professional manner
Excellent written/verbal communication, presentation, and creativity skills
Responsibilities
Be the primary technical point of contact for semarchy customers from post-sales to go-live
Develop relationships with business and it stakeholders and become an expert on a customer’s implementation by understanding their top business goals and priorities
Help customers achieve their technical goals and outcomes by providing timely, proactive recommendations that will benefit customers’ ongoing usage of semarchy
Uncover projects that are fit for our semarchy implementation partnersGather key requirements and be the liaison between the customer and semarchy partners
Lead expert service diagnostics and provide relevant technical recommendations on solutions and enhancements specifics to customers’ business needs
In support of your semarchy client success manager, identify trends in semarchy adoption and utilization and provide guidance as part of quarterly success reviews
Proactive liaison and focal point into semarchy support and product teams, to address product feature/technical hurdlesForewarn customers of technology changes or potential disruptions to their service and advise on mitigation strategies
Play a key role in product and technical red account management and resolution
Participate in issues and act as an advocate for customers during the triage and resolution of high severity cases, driving business reliability and customer satisfaction
Provide timely account or issue executive-level summary status reports both internally and to the customer and/or partner
Identify and collaborate with internal teams to ameliorate renewal risks
Recommend additional semarchy product and service offerings
Contribute and collaborate internally with the semarchy team, share knowledge and best practices with team members, contribute to internal projects and initiatives and serve as subject matter expert (sme) for specific technical or process areas
Nice to have
Hands-on experience with a major master data management platform (preferably semarchy)
Previous experience working with a semarchy partner
Working conditions
Join a highly-skilled highly-motivated team
Work in a work environment where you can make a direct impact
Opportunity for advancement in a rapidly growing company
Job type: full-time
Benefits:
Health insurance
Paid time off
Schedule:
Monday to friday
Hiring insights
Hiring 1 candidate for this role
Job activity
Posted 3 days ago
